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Ricardo Velez

Customer Experience and Service Designer
Supermalter
2 projects
5 recommendations
  • Suggested rate
    €480 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Ricardo's quote.
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Location
Madrid, España
Remote only
Primarily works remotely
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Expertise (40)
Ricardo in a few words
Experience
  • Google
    CEO
    SOFTWARE PUBLISHING
    September 1998 - Today (25 years and 5 months)
    Menlo Park, CA, USA
    HTML CSS JS Photoshop
2 projects on Malt
  • Quality

  • Respects deadlines

  • Communication

A

Amanda-Europcar ES

1/18/2024

Ricardo was a great addition to the team. He brought new insights, energy and skills to the project and helped drive forward our customer journey vision in spite of the complex challenges of the organization and product. He facilitated workshops, created and tested options for our customer journey templates until he delivered something that we actively use within the organization which we find useful and helps initiate productive discussions on the customer journey needs across the organization. I would highly recommend him and look forward to working with him again in the future.

A

Amanda-Europcar ES

7/19/2023

Ricardo was a perfect fit for the team and brought his expertise into the project from day 1. He was extremely flexible and open, prototyping options, changing everything and brainstorming continuously with different teams and angles until we found something that worked. We will definitely work with Ricardo for other projects in the future.

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5 recommendations
CC
DS
JR
LM
MC

Clara Calvo Soto and 4 other people have recommended Ricardo

Clara Calvo SotoCC
Clara Calvo Soto
Impact Hub
1/19/2022
Ricardo ha sido de una gran ayuda cuando decidimos estudiar la experiencia que viven nuestros miembros. Realizó un análisis exhaustivo de la situación, lo documentó y coordinó reuniones internas con los diferentes equipos implicados para que las iniciativas surgidas a raíz del estudio pudieran priorizarse y llevarse a cabo de manera exitosa.
Tiene un conocimiento extenso de las herramientas digitales necesarias para que el journey se convierta en un documento vivo y hace fácil la interacción y mejora continua.
Durante todo el proceso se ha mostrado participativo y proactivo y siempre nos ha aportado muy buenas ideas y sobre todo mucha metodología y expertise.
Dimitris SpyrouDS
Dimitris Spyrou
Dimitris Spyrou
1/13/2022
I have collaborated with Ricardo in different projects and co-created the HST Challenge with him. During our projects, Ricardo demonstrated high motivation and commitment levels that led to the successful completion of our projects.
Jimena ReateguiJR
Jimena Reategui
Iberia
1/13/2022
Trabajé con Ricardo como Marketing Manager en el proceso de estructuración del Plan de Negocio para Impact Quest. Ha sido un placer trabajar con él ya que su manera de trabajar es muy profesional, proactivo y siempre dispuesto a ayudar. Tiene un alto conocimiento y pasión sobre las problemáticas de la sostenibilidad, y sus habilidades de Design Thinking le aportan las herramientas para construir soluciones con gran potencial.
Laura McdermottLM
Laura Mcdermott
IE Business School
1/12/2022
I've had the pleasure of working with Ricardo for over 2 years at IE Business School. During this time, and specifically regarding his work as a mentor on the MCXI program and the lead on the HST Challenge, Ricardo proved himself to be extremely committed, reliable and easy to work with. He has a great attitude, engages very intelligently with different matters and can be trusted with a lot of responsibility. I would absolutely recommend him for consulting and in-house roles, and hope that we will work together again in the future.
Macarena CastroMC
Empathy - Strategic Design Studio
1/11/2022
Ricardo es una persona con un altísimo grado de compromiso, su amplia experiencia y madurez profesional le permite tener una buena visión estratégica.
Trabajamos juntos en un proyecto internacional muy exigente y mi experiencia con él no pudo ser mejor, no es fácil contar con compañeros tan implicados y colaborativos. Durante todo el proyecto siempre buscó la máxima calidad y excelencia del proceso y los entregables.
Las personas que tienen la oportunidad de trabajar con él son muy afortunadas.

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Education

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Certifications