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Omar MorenoOM

Omar Moreno

Operations Analyst

€166/day
Barcelona, ES
3-7 years

Average response time: 1 hour

About Omar

I help startups and small teams make better decisions by bringing clarity to their data and structure to their operations.

With 6+ years of experience between the financial sector and startup environments, I combine analytical thinking with a strong operational mindset — turning scattered information and workflows into efficient, measurable systems.

What I do:

Build and automate dashboards (Excel, Power BI, Google Sheets) to track KPIs that actually matter.

Analyze customer or operational data to identify bottlenecks and improve processes.

Set up clear reporting and task systems (Notion, Airtable, or custom Excel frameworks).

Optimize internal workflows to reduce time wasted and increase transparency.

My background:

Former Operations Analyst in the financial sector (2+ years)

Ex-founder (CEO) of a SaaS startup → led analytics, sales and operations.

Certified Excel Expert (MO-201) and PL-300 Data Analyst.

Experienced working in Spain and Ireland (fully bilingual EN/ES).

Clients choose me because:
I deliver clean, structured work, with clear documentation so you understand every step.
Whether you need to untangle your KPIs, fix internal reporting, or gain control of your operations — I’ll help you bring order, insight, and clarity.
  • English

    Native or bilingual

  • Spanish

    Native or bilingual

  • Catalan

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • BCM Global
    Operations Analyst
    BANKING AND INSURANCE
    February 2024 - September 2025 (1 year and 7 months)
    Ireland
    • Managed customer and broker queries in the mortgage department, ensuring accurate and timely resolutions while meeting compliance standards.
    • Liaised with solicitors, underwriters, and internal teams to coordinate mortgage drawdowns and resolve process bottlenecks.
    • Monitored data quality in CRM and internal systems, improving reporting accuracy and workflow efficiency.
    • Contributed to process enhancements that reduced turnaround times and improved client satisfaction.
    Microsoft Excel process improvement customer service Business analysis Needs analysis
  • Ulster Bank
    Operations Analyst
    BANKING AND INSURANCE
    October 2022 - September 2023 (11 months)
    Ireland
    • Supported front-line teams with back-office operations, resolving customer account issues in line with banking compliance procedures.
    • Performed data validation and reconciliations to ensure system accuracy and audit readiness.
    • Partnered across departments to troubleshoot and streamline case management processes.
    customer service Microsoft Excel Business analysis customer success Needs analysis
  • Wohee (Startup)
    Co-Founder & Operations Lead
    SOFTWARE PUBLISHING
    September 2020 - September 2022 (2 years)
    Barcelona, Spain
    • Co-founded and managed daily operations of a Web3 startup incubated by Lanzadera, overseeing product development, partnerships, and strategy.
    • Secured €50,000 in seed funding through investor presentations and pitch events.
    • Designed and implemented operational and marketing processes to drive early user adoption.
    Business development Corporate strategy Business model Sales funnel Fundraising

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Education

  • Bachelor's Degree
    Universidad Autónoma de Barcelona
    2018
    Bachelor's Degree
  • Microsoft Office Specialist: Excel Expert (MO-201)
    2024
    Microsoft Office Specialist: Excel Expert (MO-201)

Skill set

Categories