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Juan Camilo RojasJC

Juan Camilo Rojas

Customer Success

€300/day
Bogotá, CO
3-7 years

Average response time: 1 hour

About Juan Camilo

Candidato a Executive MBA, con 8 años de experiencia 3 de ellos en manejo de cliente. Bilingüe Inglés - Español. Interesado en generar valor a las empresas y clientes por medio de dirección, customer success, inteligencia y estrategias de mercado. Experiencia en manejo de clientes, investigación, análisis cualitativos, cuantitativos y entornos de mercado. Habilidades en relacionamiento con clientes, creación de valor, optimización de procesos, segmentación de mercados y detección de oportunidades.
  • Spanish

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Invepetrol Limited Colombia
    Commercialization Coordinator
    October 2019 - Today (6 years and 8 months)
    Bogotá, Bogota, Colombia
    Develop the commercialization area based on establishing the strategy that will generate the greatest profit, while minimizing the risks of loading, transport and delivery for the commercialization of the product. Generate sales reports that allow establishing the efficiency and effectiveness of the logistics scheme established for commercialization. Managing customer relationships, maintaining steady contact with clients, which allows for a lasting relationship, and renewing contracts annually. Achievements I developed the commercialization area, maintaining crude oil sales at 100% of company production.
  • Freelance
    Market Research Analyst
    September 2016 - September 2019 (3 years)
    Bogotá, Bogota, Colombia
    Codification of semiotic codes that allow understanding the contexts and styles of advertising Analysis of semiotic codes that allow us to understand how advertising is communicating with consumers through different contexts and styles. Create information matrices that allow structuring, decoding and understanding primary information from consumers and intermediaries regarding incentives and barriers in the markets.
  • EduMe
    Customer Understanding Analyst
    November 2015 - May 2016 (6 months)
    Bogotá, Bogota, Colombia
    I Developed a consumer knowledge strategy and developed strategic recommendations to increase the customer base based on those. I Created a performance measurement framework for advisors that would improve their performance with internal and external clients. I established measurements around the Leads created, which allowed me to optimize the sales conversion process, from which I suggested modifications to the sales pitch to improve conversion. Achievements: I participated in the design of motivation strategies and executed the measurement system that improved the management indexes of the advisors impacting directly in the company ROI and CAC.

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Education

  • Executive MBA Candidate
    INALDE Business School
    Executive MBA Candidate
  • Specialist in Direction and Management of Marketing and Competitive
    Universidad de Buenos Aires
    2012
    Specialist in Direction and Management of Marketing and Competitive

Skill set (14)

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