Description

An experienced purpose and achievement-driven Spa and beauty professional with more than 10 years of diversified international industry experience.

I take pride in producing results, achieving and maintaining high-standards with a determined energy and enthusiasm through my teams.

A refined and passionate leader who readily shares its technical expertise; with a strong sense of collaborative and communicative skills that readily gets the job done.

My strengths include versatility, diplomacy, proactiveness and confident team engagement and training producing excellent service delivery and driving profitability.

Languages

Portuguese
Native or bilingual
English
Native or bilingual
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

Jumeirah - Port Soller
Spa Manager
HOSPITALITY
March 2021 - Today (5 years and 2 months)
Puerto de Sóller, Spain
• Creation and updating of standard operating procedures
• Develop and implement marketing strategies
• Help prepare annual departmental operating budget and financial plans
• Monitor budget and control expenses with a focus on increased productivity
• Ensure the department’s operational budget is in line and that all costs are strictly
controlled
• Responsible for stock management, purchase orders and requisitions
• Ensure Spa facilities are operating efficiently to achieve the highest possible revenue and
profit
• Create and maintain the best possible environment for guests and team members
Cheval Blanc Randheli
Spa Manager
HOSPITALITY
October 2018 - January 2020 (1 year and 3 months)
Malé, Maldives
• Responsible for the day-to-day operations and maintenance of the spa island
• Manage a spa's finances, employees and services
• Responsible for preparation of monthly P&L and KPI reposts
• Deal with directly with 19 employees from 7 different nationalities
• Develop and implement marketing strategies
• Record and monitor all sales, costs, payroll and profits within the spa
• Monitor operations to ensure compliance with applicable health, safety and hygiene standards
• Respond to customer inquiries or complaints
• Creation and updating of SOP's
• Creation and updating check lists procedures
• Responsible for monthly inventories and orders
• Responsible for stock management, purchase orders and requisitions
Dirección creativa Start-up Team Leadership Mentoring Project Management Communication
Hilton Cape Verde - Sal Resort
Pre-opening Wellness Manager
HOSPITALITY
July 2017 - September 2018 (1 year and 2 months)
Santa Maria, Cape Verde
• Liaised with the construc7on team throughout the project and followed up on the snagging list • Conducted market analysis and compe77on SWOT analysis prior to the spa opening
• Interviewed and hired new employees to fill all Spa, Gym and Kids Club posi7ons
• Directed Retail Sales training including upselling, cross-selling, and signature treatment training • Constructed the spa’s treatment menu
• Developed and implemented opera7onal standards
• Prepared a Floor Plan including standard treatment room layout & Guest Experience
• Created a customer service roleplay training exercise that adheres to eforea spa guidelines