Skill set (16)
Graham in a few words
Experienced and qualified change management consultant with broad and deep experience in managing transformational change proejcts. Skilled at translating strategy into actionable change with the ability to bring along staff at all levels
Experience
- North Tees & Hartlepool NHS TrustNon Executive ChairmanMEDICALFebruary 2022 - April 2023 (1 year and 3 months)Stockton-on-Tees, England, United KingdomProviding support and guidance to the Board of the LLP run by the NHS Trust. Advising on strategic decisions. Supporting Board Members (both Exec and Non-exec) to ensure that the Board can function effectively
- Blue Box Management ConsultantsPrincipal ConsultantCONSULTING & AUDITSJune 2008 - Today (16 years and 6 months)Newcastle upon Tyne, England, United KingdomManaging client contracts, scoping work, developing proposals, scheduling work, bringing together project teams, developing work packages, delivering workSome of my recent client work includes;• Developing and implementing a transformational change programme and implementing ISO9001:2015 for a global manufacturing organisationUndertaking a Business Process Transformation project for a Government entity which included creating a TOM and supporting processes prior to systems implementation• Developing a customer strategy, developing customer processes and procedures and helping to recruit a permanent Customer Experience Director for a major utilities company• Designing and project managing the building of a new integrated contact centre for a Public Sector organisation to manage a wide range of services• Managing a change programme in order to realise significant efficiencies including the transformation of business processes, training staff and the designing, procuring and implementing a CRM solution for a Social Housing provider• Strategic Business Process Review in preparation for ERP systems implementation for large independent law firm• Creation and implementation of the Strategic Vision for Service Delivery for a large Unitary Authority• Systems design, supplier selection and systems implementation for a Housing Association• Business Systems review and programme management of the implementation of a replacement system for a blue chip manufacturing company• Implementing ISO9000 for a 2nd tier automotive manufacturer• Procuring and project managing the implementation of an e-CRM solution for a Blue Chip FMCG business• Conducting a full review of operational processes prior to the implementation of enterprise software on behalf of a Government DepartmentMy work is focussed on providing innovative solutions to business challenges
- Sunderland City CouncilHead of Change ProgrammePUBLIC SECTORJanuary 2003 - June 2008 (5 years and 6 months)Sunderland, England, United KingdomResponsible for the development and implementation of an Authority-wide change management programme, including;• Creation and implementation of the Delivery Strategy to identify how the organisation would look and perform by 2010• Creation and development of an integrated multi-channel contact centre• Development of ‘new ways of working’ across a staffing compliment of 15000 people• Introduction of new technology to support the ‘new ways of working’• Design and development of a cultural change programme• Process re-design of all delivered services to ensure efficiency and effectiveness• Strategic review of property and assets across the whole Authority• Led the project with Central Government departments for the roll out of 101 the single non-emergency number
Recommendations
Education
- BA Business StudiesUniversity of Teesside1991
- Exec MBAOxford Brookes2005
- DBAUniversity of Canterbury2016
Certifications
- Lead AssessorBywater1996
- LEAN Six Sigma Green BeltLean Institute2003
- PRINCE2 PractitionerUniversity of Sunderland2008