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Gabrielle PointvogelGP

Gabrielle Pointvogel

Operations Manager

€250/day
Madrid, ES
15+ years

Average response time: 1 hour

About Gabrielle

Operations Manager | E-commerce, Shopify & Founder Support

I run day-to-day operations for founders and product-based businesses — across Shopify, retail, suppliers, and customer experience.

I’ve spent almost 20 years supporting CEOs, founders, and entrepreneurs, including running operations for a luxury jewellery brand in London across three retail stores and their online business.

I manage everything behind the scenes — from orders, inventory, and logistics to supplier coordination, customer communication, and financial admin — making sure the business runs smoothly without constant oversight.

My background spans luxury retail, high-end art galleries, international brand development, and scientific research support, so I’m comfortable working across creative, commercial, and technical environments.

I specialise in:
• Operations and business support
• Shopify store management (products, orders, inventory)
• Supplier coordination and logistics
• Customer communication and inbox management
• Financial admin, tracking, and reporting
• Project coordination and process improvement

Most recently, I supported a global microbiology company with in-depth research, biweekly newsletters, and white paper creation.

Clients trust me because I take ownership, work independently, and treat their business with the same care I would my own.

If you're looking for someone who can keep your operations running smoothly and take things off your plate without constant direction, I’d be happy to support you.
  • English

    Native or bilingual

  • French

    Basic

  • German

    Native or bilingual

Can work on-site
Madrid (up to 10km)

Experience

  • Independent Consultant & Freelancer
    Recent Projects
    October 2024 - Today (1 year and 8 months)
    Research & Content Specialist | bioMérieux — Global Microbiology & Diagnostics
    • Delivered a European-wide food recall research report, enabling the marketing
    • team to identify and target new client opportunities
    • Created and managed a biweekly multilingual newsletter across European
    • markets (EN/ FR/ PL), strengthening regional engagement
    • Produced white papers and B2B marketing content for a global audience,
    • supporting lead generation and brand positioning
    Operations & Back Office Consultant | SaaS Startup — Switzerland
    • Built back-office infrastructure from the ground up, including processes, communication systems and payment structures
    • Conducted market and competitor research to inform business development strategy
    Operations Consultant | Medical & Longevity Company — London
    • Established operational and administrative foundations for a newly launched medical company
    • Coordinated internal workflows, supplier relationships and communications to ensure smooth day-to-day operations
    Translation & Marketing Support | Various SaaS Clients
    • Provided German–English translations and marketing content support for digital businesses
  • Laurence Coste
    Operations & Sales Manager
    June 2023 - September 2024 (1 year and 3 months)
    Chelsea, London, UK
    • Strategic Leadership: Reviewed and restructured core processes, implementing streamlined business practices to improve efficiency and growth of an established brand
    • Revenue Growth: Increased company revenue by 40%, surpassing previous years
    • Team Development: Recruited, mentored, and led a high-performing team
    • Digital Transformation: Managed and optimised the brand's online presence via Shopify
    • Event Management: Organised promotional events, resulting in a 30% increase in client interest and event attendance
    • Global Operations: Oversaw worldwide shipping logistics, ensuring timely and cost-effective delivery while reducing overall shipping expenses
    • Meeting and exceeding personal sales goals
    • Overseeing and managing 3 retail shops in London
    • Managing the online presence as well as the online business (shopify)
    • Developing new business strategies and plans ensuring their alignment with short term and long-term goals
    • Handling all client inquiries and resolving any issues (retail & wholesale)
    • Handling all shipments (worldwide)
  • Elisabetta Cipriani
    Gallery & Sales Manager
    September 2021 - June 2022 (9 months)
    London, UK
    • Curatorial Excellence: Led the gallery's largest exhibition 'Force of Nature', attracting a record number of visitors and enhancing gallery recognition
    • Exhibition Management: Organised four additional exhibitions per a year, showcasing innovative artwork and increasing gallery foot traffic

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Education

  • BA History of Art
    Christie's Education
    2010
    BA History of Art
  • BA
    Academy U5
    2002
    BA

Skill set

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