Description

Freelance trilingüe (español, inglés e italiano) con experiencia en atención al cliente, traducción y transcripción.

Me gusta trabajar con textos y comunicación: transformar mensajes, audios o consultas en información clara, cuidada y fácil de entender para el cliente final.

He colaborado en entornos internacionales gestionando soporte por email y chat, traducciones de contenido y transcripciones, siempre con foco en la calidad y el detalle.

Busco colaborar con proyectos donde la comunicación sea clave y aportar un soporte profesional, humano y confiable.

Languages

Spanish
Native or bilingual
English
Fluent
Italian
Fluent

Workplace preferences

Can work on-site

Barcelona (up to 50km)

Selenta Group
Accounts Payable Specialist
HOSPITALITY
September 2023 - Today (2 years and 9 months)
Barcelona, Spain
. Accounts Payable specialist managing three hotels within a resort complex in Tenerife. . Main responsibilities include invoice analysis and input into the company's ERP system (SAP), supplier account reconciliation, and handling the invoicing process for imports. . Coordination of daily team tasks and process optimization for the accounts payable department. . Reconciliation of external suppliers and customs processes. . Direct communication with key vendors and creation of detailed reports for payment processes. . Responsible for training new team members and leading knowledge transfer initiatives.
SAP FI Customer Care Gestion des tickets
Philip Morris International
Accounts Payable Analyst
May 2020 - March 2023 (2 years and 10 months)
Argentina
. Help desk at LA&C Region (All countries) (P2P Team) . Accounts to Pay analyst for its subsidiary LA&C Region . Main Responsibilities: Analysis and loading of invoices to the company's erp Main Responsibilities: Analysis and loading of invoices to the company's erp (SAP), reconciliation of accounts, analysis of current accounts of suppliers, analysis and loading of invoices of the import process, reconciliation of external suppliers.
• Constant creation and optimization of processes. . Reconciliation of the different Customs handled by the company. . Coordination of the daily tasks carried out by the team. . Experience in process migration and process improvement
• Attention to international suppliers.
• Creation of reports for Key Vendors (Amcor, Hauni, and others) - direct contact for querys and issues in the process of paymentfor region LA&C . Modification VMD of the vendors
• Training of new members of the team . Responsible of transfer Knowleadge of the team during the Outsourcing with IBM team
BBVA
Customer Support Representative
July 2018 - November 2019 (1 year and 4 months)
Argentina
• Customer Service Representative; Between 80-120 inbound calls daily. . Help customers with their inquires and find the best solutions for them.
• Over 150% productivity for 12 months in a row.
• Sale of loans and additional.
• Step-by-step advice by means of self-management
• Taking claims and incidents. . Case tracking. Premium customer support.
• Information about products and services.
• Operating systems of the entity.