About Yasmine
Hi, I’m Yasmine — a multilingual professional (French, English, Spanish & Arabic), I’m a Certified ServiceNow System Administrator (CSA) focused on helping businesses automate and simplify their processes within ServiceNow.
I help companies automate ServiceNow processes (workflows, catalog items, incident management) quickly and efficiently.
I specialize in:
Service Catalog configuration (catalog items, request workflows)
Incident Management (automation, assignment rules, notifications)
Workflow automation (approvals, task flows, process optimization)
I have recently built and implemented several ServiceNow projects, including:
Automated IT request workflows with approval processes
Incident management automation with smart assignment and notifications
Custom Service Catalog items to streamline internal operations
I am highly responsive, detail-oriented, and ready to start immediately.
🎯 I am currently available for:
Small projects
Ongoing support
Quick fixes and configurations
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Spanish
Conversational
Can work on-site
Madrid (up to 50km)
Experience
- FreelancerServiceNow Administrator (CSA) – ITSM & Workflow AutomationTECHDecember 2025 - Today (7 months)Madrid, SpainI recently designed and implemented end-to-end ServiceNow workflows to automate IT service processes.Built a Service Catalog request system with automated manager approvalDeveloped incident automation flows with priority-based assignmentReduced manual processing by implementing workflow-driven task creationUsed Flow Designer to create efficient and scalable process automationAvailable for small missions, support, and quick ServiceNow configurations.
- FreeMinds Montessori SchoolFounder & CEO • · Successful ExitMarch 2017 - April 2024 (7 years and 1 month)Ile-of-France, France• • Founded and scaled a bilingual Montessori school from concept to exit in 7 years — demonstrating full entrepreneurial lifecycle ownership.• • Managed all business functions: P&L, budgeting, recruitment, regulatory compliance, marketing and brand.• • Built and led a team of educators; designed curriculum aligned to Montessori methodology and holistic development values.• • Designed and implemented operational processes and internal workflows to support scaling and performance tracking• • Cultivated deep client relationships (parent community) and implemented data driven progress tracking.• • Executed a successful business exit — the ultimate validation of a sustainable business model.
- Alcatel-LucentTeam lead – Technology and internet protocolsTELECOMMUNICATIONSDecember 2009 - July 2016 (6 years and 7 months)Colombes, France• • Led distributed \ teams across France, Russia and China for the OpenTouch unified communications platform.• • Owned non-functional testing domains: performance/load, security, ageing and migration — critical for enterprise telco deployments.• • Virtual Team Leader for Serviceability: end-to-end quality accountability for new serviceability features.• • Acted as the bridge between R&D and business partners — delivered client-facing demos and translated field requirements into engineering actions.• • Managed interworking and 8770 management interface optimisation for large-scale UC deployments.• • Stepped up as technical lead for the OpenTouch QA stream, coordinating validation activities across engineering teams.
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Education
- ServiceNow Certified (CSA)ServiceNow Certified (CSA)
- Mastère Spécialisé — Network & Systems ArchitectureTélécom ParisTech2009Mastère Spécialisé — Network & Systems Architecture