About Vladimir
Spanish
Native or bilingual
English
Conversational
Dutch
Basic
Experience
- WebHelpCustomer Service AgentNovember 2024 - January 2025 (2 months)Barcelona, Spain• Achieved a high customer satisfaction rate of approximately 85 percent by providing fast and personalized solutions to app users• Resolved around 70 percent of reported incidents on first contact, reducing the need for escalations• Efficient use of CRM tool Microsoft Dynamics to streamline ticket management• Monitored event execution in real time, identifying and resolving operational issues before they affected the customer experience• Led teams of up to 10 people, ensuring proper task execution and alignment with event goals
- ETTHall and Logistics CoordinatorOctober 2023 - November 2024 (1 year and 1 month)Barcelona, SpainLed teams of up to 10 people, ensuring proper task execution and alignment with event goalsI managed the logistics of organization, setup, and service delivery at corporate events and conferences.
- Vodafone SpainService Sales TechnicianAugust 2020 - September 2023 (3 years and 1 month)Barcelona, Spain• Diagnosed and resolved hardware and software issues in mobile devices using structured testing procedures• Tested and validated software updates, ensuring compatibility and stability before delivery to customers• Implemented quality control processes in repairs, reducing the recurrence rate of terminal failures by over 80 percent
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Education
- QA EngineeringTripleTen2025QA Engineering
- Diploma in Foreign Trade and Foreign InvestmentHigher Institute of Foreign Trade of Cuba2014Diploma in Foreign Trade and Foreign Investment