Vishal Wadhwani

• Engaged with different departments to solve business pain points with automations and new processes delivered from the Operational Process & Efficiency team. Reduced operational workload of billing processes for LatAm in more than 90% using SQL. Reduced operational workload for onboarding and partner setup processes in more than 80% for 10+ countries and reduced intermediate third-party tools from 8 to 3 using Python

• Built prototypes of analytical dashboards in Tableau and Metabase (SQL) to help Operation managers and directors make decisions, detected issues with duplicated payments, fraudulent activity from some users and billing gaps such as lack of billing to some companies or users overusing free trials all of which resulted in recovering $0.6m+ in revenue pa.

• Partnered and interfaced with sales teams, operation verticals and customer experience leaders to triage and escalate issues to our product teams. Built cases, structured and led necessary meetings in order to convince product teams to include in the product roadmap new features or new fields needed to improve our data capabilities

• Consolidated operational KPIs, Order to Cash metrics, Internal CSat results and team targets in order to deliver monthly reports for senior decision makers and internal clients

• Led a team of 6, located between US, LatAm and Spain