About Vincent
I’m a bilingual (English/Spanish) Remote Customer Support & Operations professional with 10+ years serving U.S.-based clients in financial services, law, answering services, telecom, and AI-driven tools.
I help remote teams keep customers happy and operations smooth: handling support (phone, chat, email), appointment setting, account and access issues, and clear documentation so nothing falls through the cracks.
On the backend, I’ve managed small remote teams, built and maintained workflows in GoHighLevel, Calendly, and Google Sheets, and supported leadership with scheduling, onboarding, and process fixes. On the technical side, I handle basic troubleshooting (accounts, devices, connectivity, MFA, phishing/password hygiene) and I’m actively training in Windows/Linux, networking basics, and Python to grow deeper into tech and IT support.
If you need someone who can talk to customers, understand the ops, and isn’t afraid of the tech, I’m a strong fit for customer support, customer success, appointment setting, and entry-level tech support roles.
English
Native or bilingual
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Capital Wealth L.G S.A.SVice President of OperationsBANKING AND INSURANCEFebruary 2023 - December 2025 (2 years and 11 months)Los Angeles, United States• ● Supported daily operations of a bilingual remote team serving U.S.-based clients.• ● Managed onboarding, scheduling, payroll coordination, and access to internal tools.• ● Designed and maintained CRM workflows using GoHighLevel and Calendly.• ● Served as the first point of contact for internal system and workflow issues.• ● Ensured consistent processes and documentation.
- C & C BusinessHigh-Ticket Sales Closer / Client SupportEDUCATION AND E-LEARNINGOctober 2020 - February 2023 (2 years and 4 months)Atlanta, GA, USA• ● Supported prospective clients through scheduled calls.• ● Managed CRM records, appointment scheduling, and follow-ups.• ● Assisted with access questions and onboardingg
- AXA PartnersCampaign Director / Remote Operations SupportBANKING AND INSURANCEAugust 2016 - February 2020 (3 years and 6 months)Los Angeles, CA, USA• ● Managed remote campaign operations for U.S. financial services clients.• ● Maintained dialers, calendars, and CRM systems.• ● Troubleshot login, scheduling, and data issues.• ● Trained and supported remote agents.
Recommendations
Be the first to recommend Vincent
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- School Diploma or G.E.D DegreeOntario High School/ High2009School Diploma or G.E.D Degree
- Criminal JusticeValdiew View Community College2010Criminal Justice