About Svetlana
Hi, I’m Svetlana, a Data Analyst currently working at Dow Jones.
I help businesses make better decisions by transforming complex data into clear, actionable insights. My experience spans SQL, Power BI, Snowflake, Adobe Analytics, Python, dashboard development, KPI design, reporting automation, data validation, product analytics, customer behavior analysis, and stakeholder reporting.
I’m particularly interested in combining traditional analytics with modern AI tools to accelerate data exploration, uncover patterns in large datasets, automate repetitive workflows, and extract insights from unstructured data such as customer feedback and text content.
Whether you need a dashboard, a reporting solution, a deep-dive analysis, data quality investigation, or support turning raw data into business recommendations, I focus on delivering work that is both technically reliable and easy to act upon.
Russian
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Barcelona (up to 50km)
Experience
- CPM International TelebusinessData Analyst/Business AnalystTELECOMMUNICATIONSMarch 2023 - January 2026 (2 years and 10 months)Barcelona, Spain
- Working with multiple CRM systems: Salesforce, Zendesk, SAP, Qlik, and Spotfire.
- Using SQL (PostgreSQL) to extract, filter, and analyze data.
- Preparing, cleaning, and validating data to ensure accuracy and quality before analysis and visualization.
- Monitoring and analyzing core contact center KPIs such as ASA (Average Speed of Answer), AHT (Average Handle Time), CSAT (Customer Satisfaction Score), adherence to schedule, and SLA compliance across regions.
- Designing interactive dashboards and reports in Power BI, allowing stakeholders to track daily performance, trends, and anomalies across multiple teams and regions.
- Exporting data and updating reports using Power Automate.
- Supporting the preparation of weekly/monthly/quarterly business review presentations for stakeholders, including reporting and analytics sections.
- Dow JonesData AnalystPRESS AND MEDIAJanuary 2026 - Today (6 months)Barcelona, Spain
- Develop and maintain dashboards and automated reporting solutions using Power BI, SQL, and Snowflake to support product, audience, and business performance analysis.
- Analyze user engagement, subscription, newsletter, and content consumption metrics to identify trends, opportunities, and areas for optimization.
- Partner with product managers, marketing teams, and business stakeholders to gather requirements, define KPIs, and deliver actionable insights.
- Design, validate, and troubleshoot data pipelines, business logic, and metric calculations to ensure reporting accuracy and consistency.
- Perform ad hoc analyses and deep dives into customer behavior, content performance, and digital product usage to support strategic decision-making.
- Collaborate with engineering and data teams on data quality investigations, tracking enhancements, and analytics implementations.
- Lead user acceptance testing (UAT) and validation of new reports, dashboards, and data models before production release.
- Document reporting methodologies, metric definitions, and analytical processes to improve transparency and scalability.
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Education
- Bachelor of EconomicsShevchenko Transnistria State University2021Bachelor of Economics