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Sara DakirSD

Sara Dakir

Consultoría IT & experta en Apple

€100/day
Madrid, ES
3-7 years

Average response time: 1 hour

About Sara

Experta con más de 4 años en productos Apple tanto software como hardware, certificaciones oficiales de Apple como técnica. Además de experta en soporte técnico con productos de Windows y Microsoft con más de 7 años. Consutorías IT para que tengas el mejor asesoramiento.
  • Spanish

    Native or bilingual

  • Arabic

    Native or bilingual

  • English

    Fluent

  • French

    Basic

Can work on-site
Madrid (up to 30km), Barcelona (up to 10km), Zaragoza (up to 10km), Valencia (up to 10km)

Experience

  • ARTI Software Tecnologías de Información SL
    Cloud security & MS Dynamics online business systems
    April 2022 - Today (4 years and 2 months)
  • Tata Consultancy Services
    IT Incident Manager (IAG)
    January 2022 - August 2022 (7 months)
    Incident Detection P1 & P2: Keep an eye on our monitoring tools and setup alerts to be the first one to detect an incident. Cultivate a deep understanding on both business and technical KPIs, and proactively look at the data to detect potential issues. Incident Coordination: Proactively coordinate around early signs of an issue to prevent incidents before they happen. Help coordinate with the right team/person and work towards a resolution together. Coordinate with Customer facing teams towards to determine outbound communication strategy major incidents. Post incident; organize and drive the postmortem meetings with involved teams to identify root cause(s), mitigative actions and long- term solutions. Incident Communication timely and appropriately to leadership, operational teams and other internal stakeholders with facts and timelines during incidents. Share learnings from the incident to the relevant teams and internal stakeholders. Continuously improve the incident reporting process & tooling.
  • Apple
    Technical Expert
    October 2021 - January 2022 (3 months)
    Hardware repairs. On-site assistance on incidents. Leading strategies for the improvement of the NPS. Reporting to the leadership team. Conflict resolution. Mentor Technical Specialists on technical and customer service issues. Troubleshoot, diagnose and perform repairs of iOS devices, Apple TV, Apple Watch, Beats, and other small devices and their accompanying software.

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Education

  • Executive DevOps program, Programación informática, aplicaciones específicas
    Assembler Institute of Technology
    2022
    Executive DevOps program, Programación informática, aplicaciones específicas
  • DAW
    IMF Business School
    2022
    DAW

Skill set (11)

Categories

  • Other