Description

Results-driven professional with experience in digital operations, content moderation, and administrative support, currently transitioning into the tech field. With a strong focus on incident resolution, direct user interaction, and adaptability in dynamic environments, I aim to bring value as a Support Specialist.

Skilled in multilingual customer service, digital tools (Google Workspace, Microsoft Office), and currently pursuing technical training in web development and Python. Motivated by collaborative teams where innovation and continuous learning are encouraged.

Languages

Spanish
Native or bilingual
English
Native or bilingual
French
Fluent
German
Conversational

Workplace preferences

Can work on-site

Barcelona (up to 50km)

TELUS International
Digital Trust and Safety Analyst
DIGITAL AND IT
November 2024 - May 2025 (6 months)
Barcelona, Spain
Managed tickets and escalations using Workplace (ITSM Internal system) to track, resolve, and document content review cases.
Completed 98% of tasks on time accomplishing SLAs and fulfilling daily workload goals (350 tickets per Day)
Passed 100% of random audits for quality and accuracy across different types of content.
Managed internal systems to ensure compliance with quality and safety policies.
Collaborated with international, multilingual teams in high-pressure environments.
Fundesplai
Recreational Activities Coordinator
HOSPITALITY
January 2023 - November 2024 (1 year and 10 months)
Barcelona, Spain
Coordinated logistics and activities for youth educational programs.
Handled planning and real-time problem-solving in fast-paced settings.
Utilized digital tools for attendance, scheduling, and reporting.
IZERH Laboratories
Junior HR Executive Intern
HUMAN RESOURCES
March 2020 - January 2022 (1 year and 10 months)
Venezuela
Supported recruitment, onboarding, and internal communication processes.
Maintained HR databases and assisted with documentation and reports.
Contributed to smooth employee operations in a clinical setting.