Description

Customer Success Manager with experience supporting B2B clients in SaaS and fast-paced customer environments.

I specialize in client onboarding, product adoption, customer communication, and retention support. I have experience managing multiple client accounts simultaneously, resolving issues independently, and helping customers achieve successful long-term product usage.

My background includes:

• B2B customer success and onboarding

• Client training and support

• Retention and churn prevention

• CRM systems (Salesforce, HubSpot)

• Workflow and process improvement

• Cross-functional collaboration

• International client communication across EU & US markets

I am comfortable working in dynamic startup-style environments where proactive communication, ownership, and adaptability are important.

Industry field of expertise

Languages

English
Native or bilingual
Spanish
Fluent
Russian
Native or bilingual
Ukrainian
Conversational

Workplace preferences

Remote only

Primarily works remotely

Teleperformance
Customer Success Manager
September 2025 - Today (10 months)
Managed 30+ B2B client accounts, acting as the primary point of contact
Led onboarding and guided clients through product setup and adoption
Provided ongoing training and support to ensure successful product usage
Resolved 90%+ of issues independently, maintaining high customer satisfaction Identified churn risks and proactively engaged clients to improve retention
Servicio de atención al cliente Customer Loyalty/ Retention
Domino's Pizza
Sales Representative
March 2024 - March 2025 (1 year)
Handled 70–80 daily customer interactions in a fast-paced environment
Maintained 93% customer satisfaction through effective communication and issue resolution
Managed multiple requests simultaneously while ensuring timely responses
Developed strong prioritization and problem-solving skills
Ventas
Freelance
Freelance Customer Support & Client Assistance
December 2023 - October 2024 (10 months)
Supported international clients across EU & US markets
Improved response time by 15% while maintaining service quality
Worked independently, managing multiple tasks and communication channels
asistente virtual Servicio de atención al cliente