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Malt Strategy
Rafal MartowiczRM

Rafal Martowicz

IT Analyst / Senior IT Desktop Support

On-demand
Málaga, ES
8-15 years
IT support
Microsoft Intune
Network
Mac OS
Remote Support

Average response time: 1 hour

About Rafal

Senior IT professional with more than 10 years of experience supporting enterprise
infrastructure and end-user computing environments. Specialized in Microsoft &
MacOS ecosystem technologies including Azure AD, Intune, SCCM and modern device
deployment. Experienced in supporting global organizations, coordinating vendors and
maintaining reliable IT operations for large user bases.

  • Spanish

    Native or bilingual

  • Polish

    Native or bilingual

  • English

    Fluent

Can work on-site
Málaga (up to 50km)

Experience

  • Tata Consultancy Services (Keysight Technologies Project)
    IT Analyst / Senior IT Desktop Support
    May 2021 - Today (5 years and 1 month)
    Málaga, Spain
    • • L2 Support - Local Office (Complete support for over 180 employees locally) and Global IT Support for End Users
    • • Provide remote support for home-based users over the globe.
    • • Support for MacOS devices - JAMF Pro ¬ Kandji
    • • Install, troubleshoot, and repair desktops/laptops and associated peripherals. (both hardware/ software, Windows and Apple devices)
    • • Install, troubleshoot and repair Standard SOE Image on Desktops and Laptops.
    ◦ · Image Installation using SCCM
    • • Image installation using Intune/ Azure autopilot.
    ◦ · Azure AD, Intune management for delete/import users and device for AutoPilot and WhiteGlove Setup process.
    • • Install, configure and troubleshoot standard applications (MS Office/ MS Office 365, Adobe, VPN, bit locker, etc.)
    • • Deploy IT assets to office-based users and coordinate courier/ shipping for remote users.
    • • Provide technical assistance and training to end users on computer operating systems and Standard applications.
    • • Coordinate efforts with 3rd party vendors to repair faulty hardware/ software.
    • • IT Stock and stock room management
    • • Physical move of asset between IT stock location.
    • • Racking and installation of network and server related devices (Cisco, Juniper, Palo Alto, Dell).
    • • Help remote server team on Server/network hardware related issues
    • • Hands and feet support, patch cabling and patch cable tracking
    • • Troubleshooting of Telephony devices/ Projectors/ Meeting room equipment/ Printers.
  • C.I.P. Informática
    System Administrator
    July 2011 - April 2021 (9 years and 9 months)
    Pozuelo de Alarcón, MD, Spain
    • • L2 Support - Field Technical Support - Customers Offices
    • • Install, troubleshoot, and repair desktops/laptops and associated peripherals.

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Education

  • Technician of Middle Grade of Consumer Electronic : Information Technology
    IES El Burgo
    2011
    Technician of Middle Grade of Consumer Electronic : Information Technology
  • Nexthink IT Supporter
    2026
    Nexthink IT Supporter
Check out Rafal's education

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