Description

Ayudo a empresas a mejorar la eficiencia de sus operaciones a través de chatbots y automatización de conversaciones, especialmente en WhatsApp.

Cuento con experiencia en el desarrollo de soluciones de conversational marketing utilizando herramientas variadas, diseñando flujos que permiten captar, calificar y convertir leads de forma escalable y también chatbots para atención al cliente.

Mi enfoque combina tecnología y negocio: antes de implementar, entiendo el funnel, los objetivos comerciales y la experiencia del cliente para construir automatizaciones que realmente generen impacto.

Experiencia relevante:

- Desarrollo de chatbots para atención y ventas

- Automatización de procesos de captación y cualificación de leads

- Optimización de la experiencia del cliente en canales conversacionales

Además, mi experiencia en ventas en empresas como TikTok me permite aportar una visión orientada a resultados, priorizando siempre el ROI y la conversión.

Busco colaborar con empresas que quieran profesionalizar su canal de WhatsApp y transformar conversaciones en oportunidades de negocio.

Languages

English
Native or bilingual
Portuguese
Native or bilingual
Spanish
Fluent

Workplace preferences

Can work on-site

Valencia (up to 50km)

TikTok (ByteDance)
Account Manager
March 2023 - December 2025 (2 years and 9 months)
• Managed 150–200 active B2B clients per quarter on TikTok's digital advertising platform, focusing on retention, engagement, and long-term revenue sustainability.
• Drove 300% YoY portfolio growth through structured account planning and proactive client strategy.
• Acted as trusted advisor, guiding clients on platform best practices, campaign optimization, and ROI improvement.
• Monitored account health metrics and client engagement to proactively reduce churn risk.
• Transitioned 10+ high-growth clients to higher level teams after sustained performance and adoption.
• Led educational sessions and client case studies to improve product understanding and long-term engagement.
Gestión de cuentas TikTok Ads Ventas Social Media Marketing social media management
Botmaker
Account Manager
July 2022 - February 2023 (7 months)
• Managed 50 strategic partners, ensuring onboarding, enablement, and continuous product adoption.
• Designed a structured onboarding framework to accelerate time-to-value.
• Monitored customer satisfaction, revenue trends, and engagement metrics to identify growth or churn risks.
• Collaborated closely with Product and Technical teams to resolve issues and improve customer experience.
Partnerships Strategic Partnerships Training WhatsApp Business API Chatbots
Botmaker
Account Executive
January 2020 - June 2022 (2 years and 5 months)
• Supported SMB clients throughout onboarding and implementation of SaaS automation solutions.
• Worked closely with customers to identify expansion opportunities aligned with usage and business needs.
• Provided structured follow-up and solution adjustments to ensure successful adoption.
Ventas AI Automation WhatsApp Business API Chatbots Gestión de proyectos