Description

I help companies improve customer experience while structuring their operations to scale efficiently.

With experience across Customer Success, operations, and growth, I work at the intersection of users, business, and internal teams to ensure smooth delivery and long-term retention.

I’m used to managing complex stakeholders, optimizing processes, and supporting both clients and teams in fast-paced environments. From onboarding to retention, I focus on building reliable systems that improve performance and customer satisfaction.

Open to freelance opportunities in Customer Success, Operations, and Business Support (remote or on-site).

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Madrid (up to 20km)

Staffme
Operations Project Manager – Key Accounts
HUMAN RESOURCES
December 2024 - Today (1 year and 6 months)
Paris, France
Account portfolio management and operational execution: needs analysis, staffing, custom solution design, deployment tracking and performance monitoring (KPI's, reporting). Product and process lead: client and internal training, continuous improvement, feature suggestions. Cross-functional coordination between internal teams (product, sales, marketing, finance) and client portfolio.
+75 key accounts (E.Leclerc, FlixBus, Compass, Faguo, Franck Provost, Aigle...) /€500K billed revenue in2025
customer success Project Management Business development customer service
Staffme
B2C Acquisition Manager & Marketing Project Manager
HUMAN RESOURCES
February 2023 - December 2024 (1 year and 10 months)
Paris, France
Strategy building and deployment of B2C acquisition across multiple channels (social media, partnerships, campus activations).
- Monitoring and optimization of acquisition and conversion campaigns.
- Community building: organization of B2C events, newsletters, and B2B events (trade shows).
- Managing partnerships with negociated “deals” offers aimed at improving the candidate experience
Partnerships Email marketing Communication 360° Project Management event manager
Viva Technology
Event Project Assistant (Internship)
TECH
January 2022 - July 2022 (6 months)
Paris, France
6-month internship across two distinct divisions:

Talent & Impact Division
- Management of academic partnerships (80+ French and international universities)
- Management of student-focused projects (Next Startupper Challenge, Job Board, etc.)
- Managing projects on diversity and inclusion for VivaTech 2022 - Engaging VivaTech’s nonprofit ecosystem

Side Events Division
- Managing VivaTech’s off-site programming: over 20 events (dinners, cocktail parties, after-work gatherings, etc.) for partners and VIP guests.
Project Management event manager Partnerships