About Paula
Spanish
Native or bilingual
French
Native or bilingual
English
Fluent
Experience
- Razorfish (Publicis Groupe)Lead StrategistAUTOMOBILEJanuary 2022 - July 2025 (3 years and 6 months)Paris, France• Led digital strategy for major clients, owning the process from opportunity discovery to roadmap definition and delivery oversight.• Defined omnichannel customer journeys and identified optimization opportunities using qualitative and quantitative research and performance analysis.• Presented strategic recommendations to C-level stakeholders, translating technical and user data into business-focused insights.• Drove innovation projects exploring how AI, immersive experiences, and new digital ecosystems can elevate customer experience and brand relevance.• Managed a team of 4 strategists and orchestrated work with specialists in Data & Customer Performance, SEO, Social Intelligence, UX, and UI.
- RazorfishSenior StrategistE-COMMERCEJanuary 2019 - January 2022 (3 years)Paris, France• Developed customer experience and product strategies for clients in banking, retail, and mobility sectors.• Conducted user research, competitive benchmarking, and market analysis to inform experience innovation.• Defined strategic KPIs and success metrics for new digital services and features.• Partnered with design and development teams to ensure alignment between roadmaps, business goals, and user needs.
- Publicis Sapient / DigitasMedia Client DirectorRETAIL (LARGE RETAILERS)January 2017 - January 2018 (1 year)Paris, France• In charge of the account management of media clients such as Fleury Michon, AXA, Marriot, among others.• Designed and optimized digital acquisition strategies (Paid Social, Display, SEO/SEA) to support product launches and improve campaign performance.
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Education
- Master's in Digital MarketingInstituto Europeo di Design2013Master's in Digital Marketing
- Bachelor'sUADE Business School2011Bachelor's