About Pau
Experiencia de más de 5 años en visualización y análisis de datos, con experiencia en la creación de visualizaciones dinámicas que proporcionan información sobre el desempeño de la empresa, facilitando la toma de decisiones estratégicas.
Mis servicios incluyen:
- Extracción de datos (automática o manual) desde sistemas internos o de clientes, asegurando la calidad y utilidad de los mismos.
- Procesamiento de datos para convertirlos en información operativa lista para su uso
- Creación de informes para el análisis de los costes y beneficios operativos.
- Producción de informes y dashboards de productividad, con recomendaciones enfocadas en aumentar la eficiencia (mediante informes de Excel, Looker Studio o Power BI).
-Creación de previsiones de cargas de trabajo y/o demandas de los clientes
- Gestión de base de datos (Especialidad en BigQuery)
- Planificación y organización de la carga laboral, programación de turnos y ejecución de estrategias de asignación de personal, asegurando el cumplimiento de los objetivos de nivel de servicio.
Mi enfoque está orientado a garantizar soluciones prácticas y efectivas, adaptadas a las necesidades específicas de cada cliente. Si buscas optimizar procesos y mejorar el desempeño de tu empresa, no dudes en contactarme.
Spanish
Native or bilingual
English
Fluent
Italian
Conversational
Remote only
Primarily works remotely
Experience
- ASSIST DIGITALPlanning ManagerApril 2026 - Today (2 months)Valencia, Spain• Lead responsibility for workforce planning and strategic resource allocation, using data-driven models to align staffing levels with business needs.• Performed in-depth analysis of KPIs, productivity metrics, and operational costs to support decision-making and improve profitability.• Calculated and monitored profit margins, productive hours, and workforce efficiency, identifying opportunities for optimization.• Conducted hiring needs analysis and downsizing projections, ensuring workforce levels are aligned with organizational goals and demand forecasts.• Partnered with leadership to provide data-driven insights and scenario simulations, supporting business strategy and long-term planning.• Designed reports and dashboards to monitor performance trends, forecasting accuracy, and capacity utilization, ensuring transparency and continuous improvement.
- ASSIST DIGITALWorkforce Manager SpecialistFebruary 2023 - February 2025 (2 years)Valencia, Spain- Creation of dynamic data visualizations, providing real-time insights into the company's performance and enabling effective decision-making.- Producing and analyzing productivity reports to make efficiency recommendations to the business.- Data extraction (automatic or manual) from internal or customer systems.- Processing data to make it operational for further use.- Analyzing the processed data to identify any operational anomalies.- Elaboration of the hours produced in the center for further sharing and analysis.- Planning and organizing workload, scheduling, and executing shift-bids to ensure adequate staff needed to meet service level objectives.
- Tu-Voz Contact CenterOperation ManagerJune 2020 - January 2023 (2 years and 7 months)Valencia, CA, Venezuela- Responsible for the management and control of the company's processes to ensure the proper functioning of the services.- Ensuring quality standards by managing the quality policy set by the ISO 9001:2015 standard.- Designing selection processes adapted to the detected needs through the analysis of KPIs and service dimensioning.- Extracting data manually or automatically from the systems of management.- Elaborating reports for the subsequent decision-making based on the data.
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Education
- Desarrollo de Aplicaciones MultiplataformaIES Abastos2025
- Programa Superior en Dirección y Gestión del Servicio de Atención al ClienteESIC2021
Certifications
- Certificado de análisis de datos de GoogleGoogle2024