Patricio De Pedro

AR speciallist dedicated to customers in Spain, Holland, Italy, Finland, Norway, Denmark, Sweden, Portugal, Belgium, Morocco, Portugal and the United States. Integral Collections Management. Identification of critical accounts and potentially dangerous customers. Basic credit risk analysis. Allocation of credit limits, release of orders (calculation of profit margin, etc.). Optimization of collection processes. Creation of reports for ¨Focus Claims¨ and daily management. Responsible for creating and displaying month-end reports to VPs. Designated person to lead improvement processes with ERP team. Claim via email and telephone. Customer account reconciliation. Download, analysis and reconciliation of bank accounts. Incident analysis. Invoice creation in Stripe. Application of collections. Management of customer and internal portals of the different subsidiaries. Billing analysis. Creation of reports to present to management. Arrangements with insurance companies. Arrangements with the accounts payable team to clear customer invoices. ERP: Netsuite CRM: Jira

Part of the SSC located in Barcelona Collection management of the UK market Communication with internal and external clients via email and telephone. Reconciliation of current accounts. Review and reconciliation of incoming payments, credit and debit notes. ERP: SAP CRM: Five9

Part of the SSC located in Buenos Aires. Main role: Collections management for 4 business units serving in Chile (250 clients). Daily communication with internal and external customers via mail and telephone. Purchase order requests. Validation of fiscal and bank data for customer registrations and modifications. Reconciliation of current accounts. Review and reconciliation of incoming payments, credit and debit notes. Weekly reporting to management. Strategic position focused on "customer experience" proposing improvements in the relationship with customers and for the benefit of the company. I was chosen by the finance manager to apply a claim model that I proposed for my clients. The same was replicated in all business units in Latin America. Process improvement cordinator I was appointed to perform a complete end to end process improvement. I was in charge of this process involving the PO chasers, billing analyst, credit collectors and treasury analyst. ERP: Oracle CRM: Hubspot - Freshworks OTC Platform: Sidetrade