Pasquale Pedata

Administer a high-volume portfolio of client claims, ensuring accurate data processing and adherence to internal policies. Evaluate policy coverage and client documentation to deliver clear, data-supported solutions to clients. Maintain detailed case records and operational data within Salesforce and internal systems to facilitate reporting and traceability. Coordinate and lead Claims team within italian market to ensure optimal performance. Liaise with cross-functional teams to expedite case resolution and enhance workflows. Identify opportunities for process optimization and improved customer outcomes.

Directed dispute resolution workflows, ensuring timely case closure and operational accuracy. Monitored key performance indicators (KPIs) and operational metrics to elevate team efficiency and service quality. Orchestrated team activities, providing task prioritization and operational guidance. Partnered with internal stakeholders to refine dispute handling processes.

Managed payment dispute cases, analyzing transaction data and documentation to ascertain outcomes. Served as a liaison between customers, merchants, and internal teams to investigate and resolve issues. Maintained precise case documentation and operational records across customer service platforms.

Organized daily workflows to ensure service level agreement (SLA) compliance and operational efficiency.