About Paloma
Spanish
Native or bilingual
English
Native or bilingual
Russian
Fluent
Experience
- Banco SantanderCustomer Interaction SpecialistNovember 2025 - Today (8 months)Madrid, Spain
- Managed customer interaction and MarTech projects across international markets, working with Santander teams in the United Kingdom and the United States, and coordinating marketing, data, and technology stakeholders.
- Redesigned customer journey measurement frameworks during the transition from Salesforce Marketing Cloud to Adobe Experience Platform, identifying discrepancies of up to 25% and improving the accuracy of campaign performance data.
- Streamlined marketing and communications reporting, reducing preparation time by 70% and turning complex performance data into clear updates and recommendations for business stakeholders.
- A3SecMarketing & Digital Strategy AnalystTECHOctober 2021 - November 2022 (1 year and 1 month)
- Developed and executed a multichannel marketing strategy across social media, website, email, and corporate platforms, increasing brand visibility by 30% and digital engagement by 25% in the cybersecurity sector.
- Led the go-to-market launch of WOCU, a cybersecurity SaaS solution, driving a 35% increase in website traffic and a 20% growth in qualified inbound leads through HubSpot automation, SEO-driven content, and cross-channel campaigns.
- Designed and optimized communication and nurturing workflows across key customer touchpoints, improving lead engagement by 22% and retention-focused campaign performance by 15%.
- Managed brand positioning and digital communication for Spain & LATAM, producing tailored content for technical and executive audiences and contributing to a 20% increase in content-driven lead generation while ensuring consistent brand representation across markets.
- ARISTONDigital Marketing & Communications SpecialistRETAIL (LARGE RETAILERS)November 2022 - November 2023 (1 year)
- Leveraged marketing measurement frameworks including MMM, ROMI, A/B testing, web/app analytics, CAC, and CLV/LTV to optimize campaign performance, improving budget efficiency by 18% and reducing CAC by 15%.
- Executed hyper-personalized customer journeys through Salesforce Account Engagement and Adobe Journey Optimizer (+CJA), increasing email open rates by 24%, CTR by 18%, and lead-to-customer conversion by 12%.
- Supported online and offline marketing strategies across Spain & Portugal, contributing to a 20% increase in e-commerce sales and a 25% growth in digital engagement across key channels.
- Collaborated on social media, e-commerce, and internal communications initiatives, helping improve customer retention by 10% and strengthening message consistency across 2 markets and multiple audience touchpoints.
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