Olivia Sutherland

I help individuals, teams and founders bring structure, clarity, and momentum to their day-to-day operations so they can focus on what actually grows the business.

With a background in administrative support, customer service, data management, and operations, I specialise in turning messy systems, overloaded inboxes, and scattered information into clear, organised, and workable processes. I’m highly comfortable across Microsoft Office, Excel, Google Workspace, and CRM tools, and I adapt quickly to new systems and workflows.

I’ve supported a range of clients with inbox and communication management, lead generation and data research, CRM updates, personal organisation, and general virtual assistant support. I’m used to working independently, managing competing priorities, and stepping into roles where things aren’t fully defined yet — and making them run smoothly.

What sets me apart is my ability to combine strong attention to detail with a calm, practical approach to problem-solving. I don’t just complete tasks; I look for ways to make things simpler, more efficient, and easier to maintain long-term.

Typical projects I work on include:

Inbox and calendar organisation

Data entry and data cleaning

CRM updates and lead list building

Online research and information gathering

Administrative and operational support

Document and spreadsheet management

I’m reliable, quick to pick up new tools, and focused on delivering high-quality work without needing heavy oversight.

I’m also highly adaptable with working hours and time zones. While I’m currently based in Europe, I move around throughout the year, so I’m comfortable working flexibly across different time zones as needed.

If you need someone who can step in, get organised fast, and keep things running smoothly, I can help.