- VMwareProduct DesignerDIGITAL & ITJuly 2021 - Today (3 years and 7 months)Yerevan, ER, Armenia
- Improved usability issues (decreased time-on task) with the complex IT infrastructure management tool, in particular, management packs integration, installation and overview
- End-to-end design for the code-free Management Pack builder tool, that provides seamless experience with management pack design and deployment
- Conducted research during workshop with customers
- Implemented Design System guidelines, worked on UI components for library updates
- Conducted usability interviews, surveys, etc., worked with personas
- Resolved Accessibility issues by increasing Accessibility score from 49 to 73
- VXsoftDesign Projects CoordinatorDIGITAL & ITFebruary 2020 - November 2020 (9 months)
- Desfined design stratedy by following Design Thinking process
- Conducted ethnographic research to define and prioritize users' issues with the Documentation Management tool for the Government
- Coordinated all design projects by managing UI designers
- By redesigning the Documentation Management tool, the time-on-task decreased from 30 to 10 mins, the number of trainings for users was x2 times reduced
- MinelifeProduct DesignerENERGY & UTILITIESJuly 2020 - June 2021 (11 months)
- Project ownership and management
- Strategy definition, design thinking
- Problem definition and prioritization
- End-to-End design for the complex mining platform
- Nielsen/Norman Group UX Design CertificateNielsen/Norman Group2022
- Advanced UX Design CoursesInteraction Design Foundation