About Mireia
Soy asistente virtual con experiencia en atención al cliente📞, gestión de procesos ⚙️, formación 🎓 y tareas administrativas 📋. Actualmente colaboro con una empresa SaaS internacional, donde acompaño a los nuevos clientes desde el onboarding hasta el soporte continuo, además de gestionar documentación, incidencias y mejoras funcionales.
Trabajo en español 🇪🇸 e inglés 🇬🇧, con equipos multiculturales 🌍 y de forma remota 👩🏻💻. Me destaco por mi organización, empatía y autonomía y me adapto con facilidad a herramientas digitales y flujos cambiantes.
✨ Como valor añadido, también tengo experiencia en la organización de eventos 🎉, lo que me aporta una visión más amplia en gestión logística y atención al detalle.
🕐 Disponibilidad: media jornada (part-time)
🤍 Busco colaborar con profesionales o empresas que valoren la eficiencia, la claridad y el trato humano 🤝 . Estoy especialmente interesada en proyectos en remoto donde pueda aportar estructura y aliviar la carga operativa del día a día.
English
Native or bilingual
Spanish
Native or bilingual
French
Fluent
Italian
Conversational
Remote only
Primarily works remotely
Experience
- System OneHead of Support & Client OnboardingFebruary 2023 - Today (3 years and 4 months)Valencia, Spain• Adapt client documents (contracts and invoices) into custom Word templates compatible with our SaaS platform.• Deliver personalised onboarding sessions to ensure a smooth, confident start for each new client.• Provide ongoing support via email, phone, and video calls, offering clear and empathetic guidance.• Troubleshoot user issues and respond quickly to day-to-day client inquiries.• Report bugs and technical issues in Jira and coordinate with the development team for timely resolution.• Act as a bridge between clients and the product team, sharing feedback and suggesting improvements based on user experience.
- HouzzAccount Executive UK MarketAugust 2021 - February 2023 (1 year and 6 months)Berlin, Germany• Following the Sandler Pain Funnel• Prospecting inbound and outbound - 50 calls a day• SaaS demos• Qualifying and closing the deal with each prospect for our different solutions SaaS or Marketing• Salesforce and Outreach
- nsign.tvSales Development Representative & MarketingJuly 2020 - June 2021 (11 months)Barcelona, Spain• Following the ABM prequalification sales process• Managing the whole sales cycle• Creating email campaigns and make the maximum of Hubspot through deals, automation, and marketing tools• Web analysis and improvement proposals• Competitive analysis, buyer personas and pain points identification• Supervise and guide the company's USA SDR.
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Education
- Master Digital MarketingUniversitat Oberta de Catalunya2023Master Digital Marketing
- International Business, SpecializedKEDGE Business School2017International Business, Specialized