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Milded Sint JagoMS

Milded Sint Jago

Freelance Contractor

€136/day
Granada, ES
15+ years

Average response time: 1 hour

About Milded

My resume highlights extensive experience in customer administration, including executing
contract amendments and managing invoicing processes with tools like Oracle, demonstrating my capacity for detail-oriented administrative tasks. Furthermore, my freelance work as a Content Analyst and Dutch Customer Support specialist showcases my ability to conduct thorough evaluations, adhere to strict guidelines, and provide efficient solutions. I am adept at resolving technical issues and handling customer queries, as evidenced by my roles at Sendcloud and Alight Solutions, where I consistently ensured B2B customer satisfaction and streamlined HR-administrative processes.

My language proficiencies include native Dutch, fluent Spanish, and near-native English
perfectly suits multilingual demands.
  • Dutch

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Fluent

Remote only
Primarily works remotely

Experience

  • Ricoh Spain
    Customer Administration Administrator
    DIGITAL AND IT
    November 2024 - Today (1 year and 7 months)
    Albolote, Spain
    Executed contract and invoice amendments for Ricoh Netherlands/Belgium. Generated credit and debit invoices in Oracle, utilizing both manual input and automation via a bot. Inputted contract data into the Oracle system for accuracy and compliance. Coordinated with various internal departments to streamline processes.
    Oracle E-Business Suite Microsoft Excel ServiceNow Account management Invoicing
  • Sendcloud
    Customer Solutions Consultant
    LOGISTICS AND SUPPLY CHAIN
    May 2023 - July 2023 (2 months)
    Albolote, Spain
    Delivered exceptional service to B2B customer groups, identifying and implementing solutions to improve operational efficiency. Managed web care activities, addressing incoming calls, chats, and tickets, while providing insights on software issues, delivery inquiries, and general customer concerns.
    Zendesk Tech support E-commerce Logistics Phone support
  • Alight Solutions S.A.
    Senior Delivery Associate
    HUMAN RESOURCES
    May 2022 - January 2023 (8 months)
    Albolote, Spain
    Provided comprehensive B2B, HR-Admin, and customer support for employees of a banking client (ABN AMRO BANK) in The netherlands market. Acted as the primary contact for payroll inquiries, employee onboarding, terminations of contracts, benefits requests, Time off requests and new hires ammendments in systems.
    HRIS ServiceNow Customer support SAP CRM Contract ammendments

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Education

  • Bachelor's degree
    World Travel School
    2004
    Bachelor's degree
  • Bachelor's degree
    1997
    Bachelor's degree

Skill set

Categories

  • Other