- Gentis / WiggliSenior Operations ManagerHUMAN RESOURCESAugust 2024 - Today (6 months)Barcelona, España
- Strategic project management & execution
- Process optimization & automation
- Cross-functional collaboration & commucation enablement
- Data management & Decision-making
- Board of InnovationGlobal Operations ManagerCONSULTING & AUDITSMay 2021 - August 2023 (2 years and 3 months)Antwerp, AN, Belgium• Deploying company's internal projects, cross-departments, in collaboration with Marketing, Design, Finance, Legal, HR and Consulting teams.• Change management in relation with internal company processes, policies and protocols (data management, confidentiality, …).• Enabling hybrid and full-remote work for our international team (90+ collaborators in 15+ countries).• Owning the IT operations process, policies and budget, maintaining control over the entire company IT needs and duties, and the connected, underlying infrastructure.• Implementing and deploying the full users lifecycle in relation with the company processes and IT assets (on/offboardings, IT security, …).
- TwinRedHead of Operations & ComplianceDIGITAL & ITNovember 2019 - March 2021 (1 year and 4 months)Barcelona, CT, SpainOperations:• Developed, implemented, and reviewed operational policies and procedures.• Oversaw all Financial Operations reporting, planning, and auditing, ensuring all documents are filed and monitored in compliance with laws and regulations.• Worked with senior stakeholders for our Group IT, Product, Finance and Legal departments.• Actively assisted in setting HR policies regarding employees benefits, holidays management and Hazard Prevention.• Worked to provide the company with most efficient communication and Customer Support tools. Compliance:• Led and oversaw all fraud prevention & risk management tasks.• Built solid Compliance procedures together with the team.
- 2nd Year of Master's DegreeIAE Lille20072nd Year of Master's Degree, Management, major in International Business & Negociation, Management, major in International Business & Negociation, Management, major in International Business & Negociation
- Master's DegreeIAE Lille, France2006Master's Degree, Direct/Relationship and Sales Marketing, Direct/Relationship and Sales Marketing, Direct/Relationship and Sales Marketing
- Bachelor's DegreeIAE Lille, France2005Bachelor's Degree, Direct/Relationship and Sales Marketing, Direct/ Relationship and Sales Marketing, Direct/Relationship and Sales Marketing
- Bachelor's DegreeIUT2 Grenoble, France2004Bachelor's Degree, Business Administration
- High School DiplomaLycée Lyautey Highschool - Casablanca, Morocco2002High School Diploma, International Economics