Mauro Infante

I am a Junior Freelance Software Engineer passionate about developing innovative solutions that combine functionality and design. With experience in Java script, html, css, python,Go, rust, nodejs, bunjs, react: I am dedicated to creating efficient and user-friendly applications. I focus on: Problem-solving: Analyzing requirements and developing customized solutions for each project. Effective collaboration: Clear communication and teamwork with clients and collaborators. Continuous learning: Constantly seeking new technologies and best practices to deliver high-quality services. Available for:

- Web Development

- Code Optimization

- Technical Problem Solving

- Creation of Intuitive Interfaces Always seeking new opportunities and challenges in software development.

- Bilingual customer service agent in chats to an Esim company for international travel.

- Bilingual customer service agent, providing call and chat support to an international remittance campaign.

- Professionalism in communicating with the customer in both Spanish and English.

- Remain at the site or location where work is to be performed throughout the work day.

- Practice appropriate conflict resolution skills when handling sensitive or difficult situations with external customers.

- Ability to resolve and deal with multiple chats.

-Customer Support Agent for Remitly Campaign: Provided bilingual customer service as part of Sutherland's team, supporting customers with international remittance services

- Complaint and Request Handling: Addressed customer issues, complaints, and requests with empathy and professionalism.

- Transaction Assistance: Explained transaction statuses, processes, and account details clearly and accurately.

- Guided Support: Provided step-by-step guidance to help customers complete processes independently.

- Diligent Research: Investigated customer inquiries thoroughly to deliver precise and timely solutions.

- Escalation and Decision Analysis: Analyzed customer concerns and escalated to appropriate departments only when necessary to enhance resolution and satisfaction.

- Empathy and Understanding: Maintained a caring and understanding approach toward customers facing challenging or frustrating situations.

- Professional Communication: Ensured professional, courteous, and effective communication in both English and Spanish.

- Conflict Resolution: Applied conflict resolution techniques to manage sensitive or complex customer interactions effectively.

- Policy Adherence: Followed all company policies, procedures, and guidelines to ensure compliance and efficiency.

- Resource Management: Used company tools, applications, and access credentials responsibly and diligently.

- Campaign Metrics Compliance: Consistently met performance targets and adhered to campaign-specific metrics.

- Cross-Cultural Communication: Effectively navigated language, accent, and cultural barriers to provide exceptional service.

- Continuous Learning: Adapted quickly to product updates, process changes, and new policies to improve service delivery.