About Matei
26 year old with international experience in regards to customer service in various areas of expertise, mostly centered around tourism and hospitality with some experience in sales. Currently pursuing an english teaching expierience and experiencing fast progress in regards to pedagogical abilities. Abilities which I hope to bring in corporate spaces in order to help corporate teams learn how to communicate in international circumstances, get over their shame of expressing themselves in a foreign language and learning how to use the intended language in a way in which they succeed in providing the necessary information in a clear manner of expression.
Background experience in Marketing and Storytelling with international experience through an Erasmus project. Also former President and Vice President of a subsidiary club of Rotary and former volunteer in assisting VIP writers and translators as part of the International Festival of Literature and Translation of Iasi
I m a non-conformist and that has gotten me in very interesting adventures (such as sharing a glass of wine with the creator of Dexter or checking in a hotel a candidate for presidency in Romania in 2019, as well as various national celebrities and influencers)
The kind of person that appears out of nowhere to do exactly what needs to be done. That has always been my reputation and that is how I intend to keep it.
English
Native or bilingual
Romanian
Native or bilingual
Spanish
Fluent
Can work on-site
Málaga (up to 50km)
Experience
- ICAR EVENIMENTE IASI,City guideNovember 2021 - Today (4 years and 7 months)Romania• • Provided high-quality customer care, addressing feedback and resolving concerns to enhance customer satisfaction and loyalty.• • Organized and personalized tours based on individual customer preferences, offering insights into historical, cultural, and local attractions in Iasi.• • Led engaging city tours for diverse groups, sharing in-depth knowledge of local history and landmarks while adapting style to suit audiences.• • Created promotional materials and collaborated on marketing initiatives to attract tourists, increasing tour visibility and engagement.
- UNIREA HOTEL & SPA Iasi,Front desk receptionistOctober 2018 - November 2019 (1 year and 1 month)Romania• • Warmly welcomed guests, facilitating a smooth check-in/out process while providing assistance and information to improve guest experiences.• • Oversaw reservations through multiple channels (on-site, online, phone), ensuring accurate scheduling and seamless service using ORACLE's Fidelio software.• • Managed office materials, coordinated external services (courier, car rentals, tour bookings), and maintained high standards in guest services across departments.• • Mentored and trained new receptionists over structured 3-month programs, providing guidance on hotel policies, customer service techniques, and system usage.• • Communicated with Housekeeping, Restaurant, and Spa departments to resolve guest issues, maintain service quality, and address software-related concerns.
- ACROTEL ATHENAWaiterJune 2021 - October 2021 (4 months)Elia, CR, Greece• • Quickly prepared tables, coordinated food and drink orders, and delivered exceptional table service to provide a seamless guest experience.• • Managed minibar inventory in guest rooms, ensuring timely restocking to maintain a high standard of service.• • Balanced responsibilities in both the dining and room service areas, maintaining consistent quality and customer satisfaction during peak hours.
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Education
- High School DiplomaCostache Negruzzi National College2018High School Diploma
- BSc in MarketingAlexandru Ioan Cuza University of Iasi2023BSc in Marketing
Certifications
- Bachelor's Degree in Economic SciencesAlexandru Ioan Cuza University of Iasi2025