About Maryna
Creative, hardworking and driven by learning new things individual with extensive experience in marketing, event management and customer support.
I’m an organized, results-oriented and enthusiastic specialist, who strives to work well under pressure, conducts problem-solving and keeps up with new trends.
I’m a fast learner and can easily adapt myself in various environments, for different expectations, and skill-sets, what’s I believe is very important in the current globalised world and for the future of work.
I am looking for a challenging, fast-paced environment to utilize my knowledge and skills in Barcelona.
I used to live in Ukraine, Turkey, India, France, Tunisia and now I've settled in Spain.
Ukrainian
Native or bilingual
Russian
Native or bilingual
English
Native or bilingual
French
Fluent
Spanish
Fluent
Can work on-site
Barcelona (up to 50km)
Experience
- AppleAnnotation AnalystNovember 2021 - Today (4 years and 7 months)Barcelona, Spain
- MajorelTikTok Ads Moderation SpecialistNovember 2020 - November 2021 (1 year)Barcelona, Spain- Evaluating the contents submitted by advertisers based on the company's pre-set rules and guidelines- Making sure the contents comply with local policies, regulations and culture- Taking regular working summary and reflection, continuously reviewing and improving the performance on both quality and efficiency
- CPM InternationalAirbnb Senior Customer Experience Specialist (Homes, Airbnb Experiences & Adventures)June 2019 - June 2020 (1 year)Barcelona, SpainEvery day I was dealing with Airbnb users and was delivering Airbnb values and promises, often going the extra mile for the best resolution and high customer satisfaction.- Reviewed claims and determined appropriate resolutions within contractually agreed time frames (payments, payouts, cancellations, rebooking assistance, conflict mediation, Experience creation) from Airbnb users around the world- Converted hundreds of discouraged users to happy ones by consistently delivering high results above the market average- Provided professional, prompt and friendly client support by using effective soft skills, empathy and cross-cultural knowledge- Guided and helped to develop creative ideas of Experiences hosts according to Airbnb standards
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Education
- Master's degree, Media communicationsV. N. Karazin Kharkiv National University2015Master's degree, Media communications
- Bachelor's degree, TourismKharkiv Institute of Trade and Economics2013Bachelor's degree, Tourism