About Marian
Spanish
Native or bilingual
English
Native or bilingual
Portuguese
Basic
Experience
- WEWOW X ONLINE PAYMENT PLATFORMKYC ONBOARDING SPECIALISTMarch 2025 - Today (1 year and 4 months)Valencia, SpainManage end-to-end business onboarding with full adherence to KYC, AML, CDD and EDD regulatory requirements. Analyze legal and corporate documents and UBO structures across EU jurisdictions to verify compliance and detect financial crime red flags. Conduct PEP and sanctions screening, applying a risk-based approach to mitigate fraud risk and uphold AMLD (5th/6th) standards. Liaise directly with external merchants to resolve documentation issues and ensure a smooth, compliant onboarding experience.
- WEWOWQUALITY ANALYST FOR FINTECH CUSTOMER SUPPORTApril 2023 - March 2025 (1 year and 11 months)Valencia, SpainConducted comprehensive QA reviews of customer interactions (calls and emails) against company procedures and regulatory standards, monitoring SLA adherence and KPI targets. Developed and delivered targeted coaching and compliance training to support agents, driving measurable improvements in quality scores. Led calibration sessions across a multinational team to maintain consistent procedural adherence and compliance knowledge.
- ABAICOORDINATION ASSISTANT UKDecember 2020 - October 2022 (1 year and 10 months)Madrid, SpainSupported senior management with team coordination, administrative workstreams, and goal forecasting. Facilitated cross-team communication to ensure project alignment and efficient resource allocation.
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Education
- BACHELOR'S DEGREE IN PSYCHOLOGYUNIVERSITAT OBERTA DE CATALUNYA2025BACHELOR'S DEGREE IN PSYCHOLOGY
Categories
- Other