About Maria
Spanish
Native or bilingual
Galician
Native or bilingual
English
Fluent
French
Fluent
Portuguese
Conversational
Italian
Conversational
Experience
- VOICELIKEVELVET.COMFOUNDERFILM AND AVJune 2017 - Today (9 years)
- Developed a global voice-over and wellness guidance business, providing soothing and calming audio for meditation, breathing exercises, and mindfulness apps.
- Worked with international wellness and healthcare platforms to create audio content that enhances relaxation and mental well-being.
- Managed customer relations, addressing client needs with attentive and solution oriented communication.
- Applied strategic planning and operational management expertise to grow the business and maintain client satisfaction.
- FreelanceCustomer Care & Travel WriterJanuary 2018 - January 2022 (4 years)
- Offered remote customer support for travel platforms, assisting clients in planning stress free and memorable experiences.
- Provided culturally rich travel guidance and personalized recommendations for a broad audience.
- Created SEO-optimized content to enhance customer engagement and brand visibility.
- Centro Médico Aragón (Spain)Patient Care SpecialistJanuary 2020 - January 2021 (1 year)
- Provided compassionate multilingual patient support, addressing medical inquiries and ensuring a high-quality patient experience.
- Assisted international patients through sensitive healthcare processes (including gynecology and reproductive health services).
- Delivered exceptional customer service via phone, email, and live chat while maintaining confidentiality and professionalism.
- Utilized strong organizational and coordination skills to streamline patient interactions and enhance the efficiency of care services.
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Education
- Licenciada en Filología InglesaUniversidad de A Coruña2002
- Cours de Langue et Civilisation FrançaiseUniversité Paris-Sorbonne2001
Certifications
- Certified Scrum Product Owner CSPOScrum Alliance2023