About Marco Henalu
Spanish
Native or bilingual
Portuguese
Native or bilingual
English
Fluent
French
Conversational
Experience
- CoreX CorpServiceNow Technical ConsultantCONSULTING AND AUDITSJanuary 2025 - Today (1 year and 6 months)Gijón, SpainDeveloping custom ServiceNow solutions for enterprise clients across incidents, requests and record producers. Working with Business Rules, Script Includes, automations, portal-related developments, legacy code improvements, and complex integrations including REST APIs and case management.— Developing custom platform solutions and automations for enterprise clients— Building and maintaining complex integrations (REST APIs, case management)
- DXC TechnologyServiceNow Technical LeadINTERNET OF THINGS (IOT)January 2023 - January 2025 (2 years)Gijón, SpainDeveloping custom ServiceNow solutions for enterprise clients across incidents, requests and record producers. Working with Business Rules, Script Includes, automations, portal-related developments, legacy code improvements, and complex integrations including REST APIs and case management.— Led end-to-end delivery: analysis, architecture, development, testing, deploy— Designed automation logic, custom workflows, and scalable platform APIs— Root cause analysis and performance optimization in production environments
- Alma Surf SchoolCo-Founder & InstructorSPORTSJanuary 2013 - January 2022 (9 years)Navia, SpainCo-founded and developed a seasonal surf school from zero, overseeing operations, service delivery, bookings, and overall customer experience.Managed and lead a team of 10 instructors, coordinated daily activity, delivered surf training, and contributed to the growth and organisation of the business.
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Education
- ServiceNow CSA ServiceNow CAD ServiceNow CIS – CSMServiceNow CSA ServiceNow CAD ServiceNow CIS – CSM
- Full Stack DeveloperThe Bridge2023Full Stack Developer
Certifications
- The Bridge FullstackThe Bridge2022