Description

Telecommunications engineer and IESE MBA with 15+ years of experience in

telecommunications and financial services. Former IT and management

consultant with 8 years at CaixaBank leading large-scale digital transformation

initiatives including AI chatbots, Salesforce CRM migration, and advanced

analytics projects. Currently responsible for key digital banking products

impacting millions of customers annually. Lecturer in AI, data governance, and IoT

at business schools alongside professional work.

My technology blog :

Industry field of expertise

Languages

Workplace preferences

Can work on-site

Barcelona (up to 50km)

TBS and Nuclio Business Schools
lecturer
January 2024 - Today (2 years and 6 months)
I teach topics including AI implementation, chatbots, generative AI, IoT, and data governance, with over 80 hours of teaching experience delivered to date.
Teaching Artificial Intelligence (AI) Digital Transformation Data Analytics IoT (Internet of Things)
Caixabank
Product and Service Owner APP/WEB
BANKING AND INSURANCE
January 2017 - Today (9 years and 6 months)
-Product and Service Owner APP/WEB
-Product owner of the contact section in APP /WEB (Contact
information, appointment, messaging service) - 35MM messages/year -
10MM appointments/year
-Product owner of the new help section in APP /WEB - 5,5MM
queries/year in 2025
-Leading the redesign of the contact section using AI with an
estimated cost saving of €1MM
-Responsible for the Knowledge Management of the support
information > 1.600 FAQs
-Responsible for the implementation of 600 queue Management
systems in branches with high customers inflow
Infosys
MBA Intern
June 2016 - August 2016 (2 months)
Bengaluru, Karnataka, India
-2nd runners up of the Infosys Business Plan Competition. Why and how should Infosys enter the SME segment? -Instep project: Analysis of the IoT and Smart Cities market and recommendations

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Master of Business Administration (MBA), Full Time MBA
IESE Business School
2017
Master of Business Administration (MBA), Full Time MBA
Master of Science (MSc)
Telecom ParisTech
2008
Master of Science (MSc)

Marc Dujardin

Product Owner | AI & Digital Transformation Leader