About Lore
I help founders and growing teams create structure, improve operations and build high-performing teams.
With experience in Customer Success, Operations, Project Delivery, and People Leadership, I turn complexity into clear processes, aligned priorities, and sustainable growth.
Dutch
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Remote only
Primarily works remotely
Experience
- Leadblocks NV (Freelance)Team Lead & Customer Success ManagerMarch 2024 - April 2025 (1 year and 1 month)• ● Managed a portfolio of B2B clients, ensuring campaign performance, retention and smooth cross-team collaboration• ● Translated campaign and customer data into actionable recommendations to improve conversion and retention• ● Coordinated internal priorities between delivery, content and leadership teams• ● Led day-to-day operations, team alignment and client communication workflows across a 10-person SaaS team• ● Supported strategic decision-making through reporting, issue escalation and process improvement initiatives• ● Stepped in on founder-level responsibilities when needed, ensuring continuity across projects and client delivery
- WUAClient Operations &January 2018 - March 2024 (6 years and 2 months)Belgium & Blues, Southampton, England, United Kingdom• ● Improved client journey and outreach workflows to increase efficiency and consistency across teams• ● Built structured communication flows and process improvements for client-facing teams• ● Worked closely with marketing and operations to optimize handovers and customer experience• ● Reported on pipeline health, workflow bottlenecks, and operational improvement opportunities• ● Supported management with insights on conversion trends, delivery friction, and process enhancements• ● Built and managed multiple nutrition and coaching communities, both live and online, serving 500 concurrent clients• ● Led and coached a team of 30+ team members, overseeing performance, communication and quality standards, overseeing performance, communication and quality standards• ● Designed scalable onboarding, training and client support systems• ● Coordinated events, content planning and community engagement initiatives• ● Managed business operations, planning and internal team structure
- Belgian FitflowFounder & Operations LeadNovember 2018 - March 2024 (5 years and 4 months)Westerlo, Belgium● Built and managed multiple nutrition and coaching communities, both live and online, serving 500 concurrent clients● Led and coached a team of 30+ team members, overseeing performance, communication and quality standards, overseeing performance, communication and quality standards● Designed scalable onboarding, training and client support systems● Coordinated events, content planning and community engagement initiatives● Managed business operations, planning and internal team structure
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Education
- Master of Criminological SciencesKU Leuven2016Master of Criminological Sciences
- Real Estate Investment CourseReal Estate School2022Real Estate Investment Course