Lewis Carroll

Senior Business Analyst with over 20 years delivering operational transformation, complex change, and enterprise initiatives.

I help organisations bring clarity to ambiguity, align stakeholders, and move initiatives from idea through to delivery using structured analysis, process modelling, and strong facilitation.

Experienced working independently or embedded within delivery teams across multi-country environments.

My approach focuses on building stakeholder trust early, ensuring requirements reflect real business needs and reducing rework during delivery.

How I can help:

• Requirements elicitation and documentation

• As-Is and To-Be process mapping, current state and future state design

• Stakeholder workshops and alignment

• Functional and non-functional requirements

• UAT planning, readiness, and support

• Cutover, go live, and operational readiness

• Service transformation and process improvement

• Cross-functional collaboration in Agile and Waterfall environments

What clients value:

• Able to work autonomously with minimal oversight in fast-moving delivery environments

• Strong facilitation and stakeholder engagement skills

• Clear translation of business needs into practical solutions

• Proven experience across operational and enterprise environments

• Comfortable stepping into complexity, bringing structure quickly, and helping teams move forward with confidence

Tools and platforms:

• SAP

• ServiceNow

• Salesforce

• Jira

• Confluence

• Power BI

• Contact centre platforms