About Lau
Mi nombre es Lau Torres, acumulo más de 25 años de experiencia como Office Manager desarrollando y estructurando sistemas administrativos, y actualmente audito y creo sistemas administrativos como freelancer.
Me apasiona transformar el caos en estructuras claras, independientes, escalables y accesibles que funcionen incluso cuando tú no estás.
Trabajo con freelancers, pymes de 2 a 12 personas y empresarios que compran o venden negocios, diseñando flujos de trabajo, manuales operativos y sistemas que permiten que un negocio respire, crezca y siga funcionando de manera eficiente.
Como Asistente Virtual resuelvo problemas de gestión, facturación, coordinación administrativa y documentación de procesos, creando sistemas que ahorran tiempo, reducen errores y garantizan continuidad.
Mi enfoque como Arquitecta Administrativa consigue transformar la manera en que un negocio se organiza para que trabajar en él sea más sencillo, ordenado y hasta disfrutable.
Spanish
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Payvision | Global AcquiringWorkplace Administrator & Office ManagerApril 2019 - July 2022 (3 years and 3 months)Madrid, SpainKey achievements: + Process Optimization:- Spearheaded, developed, and implemented streamlined office procedures.- Achieved a remarkable 20% reduction in administrative errors.- More efficient work environment. + Team Support and Management:- Expertly supported a team of over 80 employees.- Enhanced daily operations, boosted employee satisfaction, and improved retention rates. + Efficiency Gains:- Streamlined office processes, including scheduling, budgeting, and procurement.- Drove significant efficiency gains and optimized resource utilization. + Innovative Workplace Policies:- Implemented innovative workplace initiatives promoting inclusivity and collaboration.- Fostered a sense of belonging among over 8 teams, creating a positive and engaging work environment. + Event and Meeting Excellence:- Led the organization and execution of seamless company-wide events and meetings.- Consistently achieved high attendee satisfaction scores and received extremely positive feedback. + HR Partner and Benefits Coordination:- Collaborated closely with the HR department for smooth onboarding and offboarding processes.- Effectively coordinated monthly perks and benefits for all employees.
- ALIZENTOffice ManagerNovember 2015 - March 2019 (3 years and 4 months)Tres Cantos, MD, SpainKey achievements: + Negotiation Expertise:- Secured favorable vendor contracts.- Achieved a significant 15% reduction in supply expenses.- Contributed to substantial cost savings for the organization. + Efficient Information Management:- Introduced and implemented improved filing systems.- Brought order to information management.- Enhanced accessibility to information.- Reduced paperwork retrieval processes time by 75%.
- Simon-Kucher & PartnersOffice ManagerApril 2010 - June 2015 (5 years and 2 months)Madrid, SpainKey achievements: + Event Management Mastery:- Orchestrated 7 company events for up to 200 attendees.- Garnered praise for seamless execution and exceptional hospitality.- Positively impacted the company's reputation. + Cost-Saving Negotiation:- Leveraged negotiation expertise with travel agencies.- Achieved a remarkable 50% reduction in booking costs.- Resulted in substantial savings for the organization. + Team Building Excellence:- Devised and implemented engaging Team Building activities.- Fostered collaboration, communication, and camaraderie among 50+ team members.- Contributed to a positive and productive work environment.
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Education
- Especialización en Dirección de RRHH Asesoría Laboral y PRL, Gestión de recursos humanos/Administración de personal, generalEscuela de Negocios y Dirección de la UEMC2023Especialización en Dirección de RRHH Asesoría Laboral y PRL, Gestión de recursos humanos/Administración de personal, general
- Management Secretary, Managerial SecretariatInternational Secretariat Studies1996Management Secretary, Managerial Secretariat
Certifications
- Cambridge Certificate C1, Score 199Cambridge2019
- Asistente VirtualIQS Executive Education2024