Description

Ayudo a empresas europeas a gestionar operaciones digitales y atención al cliente de forma eficiente, clara y orientada a la experiencia de usuario.

Tengo más de 10 años de experiencia en el sector sanitario, los últimos años trabajando en entornos digitales, gestionando procesos, herramientas y flujos de comunicación con pacientes y usuarios internacionales.

Puedo apoyar proyectos de customer support y backoffice (email, tickets, portales digitales), así como operaciones digitales, onboarding de usuarios, documentación y mejora de procesos, especialmente en sectores como salud, seguros y servicios B2B.

Trabajo en entornos multilingües (alemán, inglés, francés y español), con especial foco en comunicación escrita clara y profesional. Me adapto rápido a nuevas herramientas y colaboro de forma autónoma y organizada en equipos remotos.

Busco colaboraciones remotas por horas o proyectos concretos, donde aportar estructura, fiabilidad y una experiencia digital cuidada tanto para usuarios como para equipos internos.

Languages

Spanish
Native or bilingual
English
Fluent
German
Fluent
French
Conversational

Workplace preferences

Remote only

Primarily works remotely

BAVIERA CLINIC
QA TESTER- DIGITAL IMPLEMENTATION
MEDICAL
November 2020 - Today (5 years and 7 months)
Alicante, Spain
QA tester, Betatester, with experience in implementing projects in clinics in Spain, Germany and Italy, and customer service. I have participated in the UX research part of the digital project of the whole company. Targets achieved always on time, high degree of satisfaction of both employees and management.
Customer Support (B2B / B2C) Digital Operations Backoffice digital Healthcare Digital Experience Multilingual Communication (DE / EN / FR / ES)
BAVIERA CLINIC
AUXILIARY NURSE
January 2012 - January 2020 (8 years)
Management of the Medical Director's consultations. Translation and assistance to German, English and French patients. Carrying out tests in various specialities and recruiting new patients. Telephone, personal and mail management, financing.
FERTILITY CLINIC
INTERNATIONAL
January 2008 - January 2012 (4 years)
Comprehensive care for international patients.Translation for patients during consultations, end-to-end emotional support until the baby's first year of life, 24/7 email and telephone support for international patients.

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Laura Mañes Heck

Digital Operations & Customer Support DE/EN/FR/ES

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