Kevin Steven Diaz Cordova

• • Co-founded and operated a small automation agency, acquiring clients independently and delivering end to-end workflow solutions using n8n, APIs, and Google Sheets as operational data sources.

• • Built a 24/7 AI-powered customer service and sales bot for a Telegram-based eCommerce client, connecting the agent to a live Google Sheets inventory to offer in-stock products in real time and notify users to complete payment through a local digital wallet.

• • Identified a critical data sync discrepancy between a client's eCommerce platform and their Google Sheets inventory, where sold-out items were still being offered — diagnosed the root cause and formally proposed an API-based synchronization solution.

• • Developed an AI-powered RAG (Retrieval-Augmented Generation) system for an industrial client, enabling instant querying of a 900-page Fanuc machine manual — reduced machine downtime by over 70% by eliminating the need to manually search technical documentation.

• • Built an AI-powered appointment and booking bot for a dental clinic, integrating with Google Calendar API to check availability, recommend services, and confirm reservations autonomously.

• • Delivered structured written project updates to clients via shared documents, establishing a professional reporting cadence in a remote-first environment.

• • Developed websites, landing pages, and eCommerce platforms for small business clients, handling front end development and collaborating on back-end integrations.

• • Worked directly with eCommerce admin environments, updating product catalogs, verifying that inventory changes were correctly reflected on the front end, and debugging display issues.

• • Debugged backend console errors in live environments, including misconfigured instances and broken API calls, and escalated issues with clear technical summaries when deeper fixes were needed.

• • Provided high-fidelity real-time interpretation in high-stakes medical and legal settings, where accuracy, composure under pressure, and clear communication were non-negotiable.

• • Served as a Quality Evaluator, assessing interpreter performance against strict quality metrics —

consistently recognized by supervisors for accuracy and attention to detail.

• • Developed the ability to rapidly absorb complex information and distill it into clear, concise, and actionable summaries — a skill directly applicable to operational reporting and anomaly documentation.