About Karla Jessica
Spanish
Native or bilingual
English
Native or bilingual
Experience
- MICROSOFTProduct Manager IITECHOctober 2022 - Today (3 years and 8 months)Onboarded to lead strategic product initiatives that improve capacity planning, ensure Azure supply reliability, and scale critical M365 platform capabilities across the organization.
- Led the US Region Moves initiative across M365, aligning stakeholders and launching structured comms cadences, driving $19M in projected COGS savings for FY25 through 1 M+ vcore migrations.
- Led cross-functional teams to launch an AI agent automating Azure regional migrations, integrating data insights and stakeholder alerts; improved CX, reduced churn, and delivered multimillion-dollar savings.
- Designed and delivered an AI-driven orchestration agent to coordinate cross-functional teams in establishing the initial Azure regional footprint, enabling automated, data-informed capacity planning for first-year compute growth; improved stakeholder alignment, ensured supply reliability, enhanced operational efficiency, and established a scalable, responsible AI foundation for future innovation.
- Launched the Inorganic Demand Forecast Consolidation Portal, positioning the team as the central hub for non-standard demand submissions and ensuring 100% capacity supply coverage through improved forecasting.
- Strengthened Azure Core partnerships, prioritizing virtualized signals and eliminating customer impact from Azure Public constraints.
- Defined and delivered Role-base access and region move tooling, simplifying access governance and reducing PM/DRI overhead across M365 workloads.
- Owned and executed the product roadmap for capacity planning solutions, tracking feature KPIs, and driving initiatives from ideation to launch.
- Managed M365-wide capacity communications, ensuring exec alignment, surfacing regional risks early, and driving proactive mitigation through Azure escalations.
- SUGGESTIC (telehealth)Lead Product ManagerTECHJanuary 2022 - July 2022 (6 months)Brought in to connect the Business strategy with Product Development squads by creating and executing a product strategy based on agile development, targeting quick customer wins.
- Introduced the Wearables Marketplace, enabling B2B customers to seamlessly integrate wearables, fitness applications, and laboratory data with their Suggestic products through an API integration. This strategic addition resulted in a 15% revenue boost from existing customers and a 3% acquisition of new customers in the first three months.
- Led Dev-Squads in setting priorities and defining different projects' scope, employing a 'needs-first, features-second' mindset.
- Enhanced the Customer Acquisition Process by conducting A/B tests grounded in hypotheses, user surveys, and thorough market research, collaborating closely with the Sales and Growth teams.
- URBVANLead Product ManagerTRANSPORTATIONJuly 2021 - December 2021 (5 months)Recruited to improve digital products based on Operational insights and a Product Management mindset applied in a fast-paced, ambiguous, and fast-growth start-up environment.
- Mentoring product team members in junior positions by coaching them on how to identify customer paints based on data, ranking them based on prioritization tools and proposing changes in roadmap based on evaluation.
- Led a technical squad to deliver planned features on schedule, ensuring alignment with company OKRs and driving measurable business outcomes.
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Education
- Master's in Innovation & EntrepreneurshipUniversitat deMaster's in Innovation & Entrepreneurship
- AI/ML certificationAI/ML certification