Karina Martinez

Participation in digital transformation projects across strategic sectors, with a focus on value delivery and achievement of organizational goals. Coordination of the migration of over 230 applications to Google Cloud, including the decommissioning of 1,000+ servers and 1,500 devices. Management of backlog, risks, and stakeholders in complex, multidisciplinary projects. Design and implementation of a digital archiving system based on ITSM, improving traceability, accessibility, and regulatory compliance. Execution of ITOM initiatives: process planning and analysis, training, and technical documentation. Active involvement in change management, task prioritization, and technical coordination in high-demand environments. Promotion of collaborative environments, agile methodologies, and continuous improvement using tools such as Jira, Microsoft Project, Trello and Confluence.

Experience in IT support within critical environments of the mining sector, ensuring compliance with demanding SLAs. Automation of processes in Active Directory and management of critical updates using SCCM. Implementation of dashboards in SolarWinds for operational visibility and platform control. Resolution of complex incidents with an agile, collaborative, and end-user oriented approach. Process documentation and participation in internal technical training activities.