Description

Senior IT Service Delivery & Digital Transformation Lead (ex-CIO)

I help companies take control of complex IT services and successfully deliver critical digital transformation initiatives, from strategy to execution.

I have strong experience in IT Service Delivery, IT Service Management (ITSM), and operational governance, ensuring SLA compliance, service performance, and continuous improvement across complex environments. My work frequently involves system integrations (ERP, CRM, eCommerce platforms), capacity planning, and coordination of multi-vendor teams.

With a background as CIO and senior IT Project Manager, I combine strong business understanding with hands-on delivery and operational leadership, ensuring services run reliably, efficiently, and at scale.

I have led end-to-end initiatives across eCommerce, Salesforce ecosystems, and system integrations, coordinating international teams and working with multiple stakeholders in high-demand environments.

I typically work in scenarios such as:

Complex IT services requiring governance, SLAs, and operational control.
eCommerce and Salesforce implementations or replatforming.
Integration between ERP, CRM, and digital platforms.
Projects under pressure, delays, or misalignment between business and IT.

My focus is on delivering real impact: improving service performance, simplifying processes, and ensuring predictable, high-quality delivery.

How I can help:

IT Service Delivery & operations management.
Digital transformation & roadmap definition.
Salesforce & eCommerce delivery (Shopify, Salesforce Commerce Cloud).
System integration (ERP, CRM, eCommerce).
Delivery optimization, governance, and team coordination.

If you need a senior profile to bring clarity, control, and execution to critical initiatives, I’ll be glad to support.

Industry field of expertise

Languages

English
Fluent
Portuguese
Conversational
Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

EBOLUTION. Avanzed Cloud Develop, S.L.
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