Johann P

I'm a results-driven IT professional who transforms technical complexity into seamless user experiences. With hands-on expertise across enterprise infrastructure, I deliver both immediate solutions and long-term strategic improvements.

My Core Expertise:

User Support Excellence - I resolve technical issues through Jira/EasyVista ticketing systems, turning complex problems into clear solutions while maintaining high user satisfaction

Infrastructure Management - From server patching and Veeam backups to VMware vSphere optimization, I ensure systems run smoothly behind the scenes

Automation & Efficiency - I develop PowerShell and Python scripts that eliminate repetitive tasks, saving time and reducing errors

Multi-Platform Administration - Windows Server (AD, DNS, Exchange, IIS), Citrix environments, and Azure cloud solutions (O365, Entra ID)

Proactive Monitoring - Using Centreon and Nagios to catch issues before they impact users

What Makes Me Different:

I don't just fix problems—I collaborate with teams across departments to identify process improvements that genuinely enhance productivity. My documentation ensures knowledge stays accessible, and my security-first mindset protects what matters most.

Recent Impact:

I've successfully managed complete system migrations, automated routine processes that previously consumed hours weekly, and maintained 99%+ uptime across critical infrastructure while supporting diverse user needs.

I thrive in environments where technical excellence meets collaborative innovation. Ready to contribute immediately while growing with a forward-thinking organization.

Server Management: installed and configured on-site Microsoft

Windows Server and Linux servers for DNS, AD, DHCP, Mail, and

VPN. Hardware virtualization using VMware and Proxmox mixing

Windows Server for the primary domain server and Zentyal as the

backup domain. Managed user accounts, Security Groups, and File

Shares and GPOs with Windows Domain Server.

Network Administration: took part in the design and late installation

of the company's physical network infrastructure, including routers,

switches, and WiFi access points. Monitored network performance

With the Zabbix tool to track system performance, security incidents,

and network traffic, troubleshooted local connectivity issues, and

Implemented network security measures, including setting upa DMZ

and a corporate firewall using pfSense software.

Data Backup and Recovery: Set up and maintain data backup

using Windows' native backup solution. Developed and tested

disaster recovery plans to minimize downtimes in case of system

failures, power outages, or disasters.

Security Management: maintained and updated security measures,

including proxy servers (Squid), corporate antivirus software, and

Snort IDS.

Hardware and Software: managed hardware assets, including

desktops, laptops, printers, WiFi equipment, and peripherals.

Installed and maintained software applications, ensuring licensing

compliance. Tracked hardware assets and updated inventory stock.

Ensured that all hardware components were in excellent working

condition.

Troubleshooting: provided timely technical support to employees.

Also, training and guidance on IT best practices, security awareness,

and the use of company systems and software.

Policy Development: assisted in developing and enforcing IT

policies, including acceptable use policies, password policies, and

Data security guidelines.

Traductor e intérprete de español a inglés para conferencistas y ponencias ante público y medios de prensa durante el Festival Internacional de Video Arte en Camagüey