About Javier
Spanish
Native or bilingual
Experience
- SofttekUX&DX SpecialistApril 2020 - Today (6 years and 2 months)Madrid, SpainAs a Developer Experience Specialist, my role is to engage with our customers to provide effective solutions to solve clients' issues related to their platform experience. I connect with our stakeholders and exhibit exceptional problem-solving skills. I show empathy and passion for enhancing their experience, and pursuit simplicity. This requires creative problem-solving and curiosity to tackle the issues related to user experience.
- AS RomaDesign System Specialist & Product Designer (UX/UI)SPORTSApril 2022 - November 2022 (7 months)Madrid, Spain• Understand current design needs and propose solutions and improvements.• Lead the Design System team on long-term planning and improving team processes.• Design and maintain patterns and components that fulfill the solution requirements.• Write documentation and design system guidance for designers, engineers and other stakeholders.• Help maintain visual and brand consistency between all design system libraries.• Work with the team on prioritizing the design system task backlog.
- PagoNxt (a Santander company)Developer Marketplace | UX&DX SpecialistBANKING AND INSURANCEJanuary 2021 - April 2022 (1 year and 3 months)Madrid, Spain• Collaborated closely on product planning and execution with key stakeholders across Santander product, business, development and design teams to produce and make the visual design process transparent and an intuitive user experience.• Educating customers about our platform’s capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling.• Providing thoughtful, personalized communication to solve our customer’s issues.• Identifying and owning challenges that multiple customers face; fixing similar issues for all.• Quickly learning customer products and adapting to rapid product, process, and policy changes.• I Work both collaboratively and independently within a team setting (I love Slack!)• Triaging, escalating, prioritizing, and following up with incidents or customer impacting events• Making decisions to solve issues that balance the needs of customer and company
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Education
- Publicidad y Relaciones PúblicasUniversidad Complutense de MadridPublicidad y Relaciones Públicas