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Malt Strategy
Iván Calzado CabelloIC

Iván Calzado Cabello

IT Systems Support Specialist

€250/day
Moncton, CA
8-15 years
Soporte técnico
Administración de sistemas
Resolución de incidencias
Automatización de procesos
Documentación técnica

Average response time: 1 hour

About Iván

I help companies and professionals keep their IT environments stable, secure, and easy to manage through reliable IT support and systems administration. I specialize in remote support, day-to-day IT operations, and resolving technical issues that impact users and business continuity.

My value lies in providing end-to-end solutions, from diagnosing problems to implementing fixes and documenting processes to prevent recurring issues. I communicate clearly with non-technical users and work autonomously, prioritizing incidents and adapting to changing environments.

Typical projects I handle include remote IT support, Microsoft 365 and Google Workspace administration, email and DNS configuration, user and access management, system cleanup and documentation, and ongoing IT support for small and medium-sized businesses.
Education Companies
Education Systems, Research, and Universities
Construction
Plant and Machinery
Real Estate

  • Spanish

    Native or bilingual

  • English

    Conversational

Can work on-site
Moncton (up to 50km)

Experience

  • MEDAC Vocational Training Institute,
    Technical Support Specialist (Level 2/3)
    EDUCATION AND E-LEARNING
    November 2019 - May 2024 (4 years and 6 months)
    Spain
    In the role of Technical Support Coordinator:
    Managed the Microsystems department, coordinating a team of five technicians in both onsite and remote settings to support over 50 campuses.
    • Implemented Microsoft Intune (MDM) for Windows, Android, and Apple devices, driving process automation and improving device control and data security.
    • Coordinated the technological integration during a corporate merger, ensuring a smooth unification of infrastructures and user access across systems.
    • Supervised Tier 2 and Tier 3 support, developing internal documentation and training videos for administrative staff.

    In the role of Systems Administrator:
    Provided hardware and software support for administrative staff and student equipment, managing user access, permissions, and overall IT operations for more than 4,000 computers.
    • Administered Microsoft 365, Google Workspace and VoIP systems, ensuring secure collaboration and efficient communication across campuses.
    • Created onboarding guides and video tutorials for administrative staff, improving autonomy and reducing repetitive support requests.
    • Delivered on-site support for new campus openings, installing computer classrooms, projectors, interactive whiteboards, audio systems, and printers.
    Corporate Strategy Administración de sistemas Soporte técnico Automatización de procesos
  • Bioparc
    IT Manager & Network Administrator
    ENTERTAINMENT AND LEISURE
    March 2018 - October 2019 (1 year and 7 months)
    Spain
    Managed the IT infrastructure of Bioparc Fuengirola and handled the full incident management for all sites within the group, including Valencia, the BioDomo in Granada, and the Aquarium in Gijón.
    • Implemented Microsoft 365 and SharePoint, training departments to enhance collaboration and efficiency.
    • Migrated local servers to a data centre (CPD) and renewed backup systems using Synology solutions.
    • Designed and implemented an internal ticketing system with Microsoft Power Automate, improving traceability and resolution times.
    • Oversaw technical incidents, security camera systems, and Wi-Fi connectivity across the park, managing both internal networks and public access for visitors.
    • Developed the site’s e-commerce platform with Joomla and designed a WordPress solution to manage QR codes used in the park’s signage, enhancing visitor experience and digital engagement.
    Digital Transformation Soporte técnico Automatización de procesos
  • Técnico Málaga
    IT Systems Administrator
    MECHANICAL ENGINEERING
    March 2014 - February 2015 (11 months)
    Málaga, Spain
    Responsible for IT maintenance and the development of digital solutions to improve business processes.
    • Managed and maintained a multi-store e-commerce platform with over 5,000 products, optimizing performance and updates.
    • Implemented and configured a virtual PBX system, including customized greetings, voicemail, and automated call routing.
    • Designed ticketing tools for incident tracking and workflow management.
    • Automated web scraping tasks and MySQL database updates to improve operational efficiency.
    Digital Transformation Automatización de procesos
Check out Iván's experience

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Education

  • Studies in Business
    University of Malaga
    2017
    Studies in Business
  • Network Computer Systems Administration Diploma
    IES Canovas del Castillo
    2012
    Network Computer Systems Administration Diploma
Check out Iván's education

Skill set

IT Vendor Management and Procurement
IT Service Management
IT Strategy
Business Plan Development
Corporate Strategy
Digital Transformation
Customer Relationship Management (CRM)

Categories