IUAbout Ivana
Freelance Salesforce Administrator | Functional Setup & Process Automation
I help businesses maximise the value of Salesforce by configuring it efficiently and tailoring it to their specific processes, without introducing unnecessary complexity.
I specialise in:
Objects and fields creation
Record types, page layouts, validation rules
Process automation using Flows
Reports & dashboards tailored to business needs
User management, profiles & permission sets
Data cleaning and deduplication
I also support audits of existing configurations and help document or optimise current implementations.
My approach combines strong communication and a clear understanding of business goals, so that technical solutions improve workflows.
Available for short-term projects, hourly support, or backlog cleanup tasks. Remote only.
Spanish
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Kopius, Inc.Salesforce Support SpecialistSeptember 2023 - Today (2 years and 9 months)Argentina• Conducting case investigations to identify and implement solutions, including building and executing declarative solutions with varying levels of complexity.• Managing cases by providing regular status updates, documenting technical solutions, and outlining the next steps.• Supporting system administration tasks, such as managing security settings, profiles, automation, and custom objects/fields.• Assisting with release evaluations and updating user guides accordingly.• Ensuring all modifications comply with change control processes, including implementing changes in sandbox environments, testing thoroughly, and obtaining signoff.• Maintaining data integrity through regular cleanup efforts, such as monthly reporting and lead data cleanup.• Adhering to Service Level Agreements (SLAs).• Developing ad-hoc reports and performing data analysis as required.• Providing customer support to end users, addressing their needs promptly and efficiently.• Interacting with end users professionally and courteously, fostering positive relationships and ensuring high customer satisfaction.
- Delivery HeroRegional Salesforce AdministratorOctober 2021 - November 2023 (2 years and 1 month)• Maintainance of general system configuration, change control and improvements.• Management of instances with a view to ensuring data integrity and security.• Performance of basic audits• Assistance in the development and maintenance of the process documentation, application, configuration, and related help materials.• Management of daily attendance requests (user creation, user modification, bugs, report and dashboard creation and modification.)• Management of operational requests and troubleshooting issues, working with diverse user groups and business leaders.• Management of massive imports and exports of data.• Assistance in training users for new features and implementations.• Point of contact for Salesforce users in Latin America.• Data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins.)• Analytical business process development skills and problem-solving skills.• Well-versed in agile methodology/processes.
- iúnigoSalesforce Administrator Jr.October 2020 - November 2021 (1 year and 1 month)Cantero Ciudad de Pigüé, Buenos Aires, CF, Argentina• Platform maintenance and interface customization• User management and training on tool usage• Mantenimiento de la plataforma. Personalización de interfaces.• Gestión de usuarios y capacitación del uso de la herramienta.• Resolución de incidentes.• Análisis, planificación e implementación de esquema de datos y flujos de trabajo.• Documentación de procesos y procedimientos del equipo interno y a nivel empresa.• Informes y reportes cross company.
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Education
- Salesforce Admin Product Management Trados Studio y Wordfast Pro 3: Nivel Inicial Salesforce Certified Associate Salesforce Certified AdministratorSalesforce Admin Product Management Trados Studio y Wordfast Pro 3: Nivel Inicial Salesforce Certified Associate Salesforce Certified Administrator
- Escuela Normal Superior en LenguasBroquen de Spangenberg"Escuela Normal Superior en Lenguas