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Malt Strategy
Iriome ZamoraIZ

Iriome Zamora

Virtual Assistant & Customer Support

€130/day
Las Palmas de Gran Canaria, ES
0-2 years
virtual assistant
Communication
Client Management
Admin Support
customer service

Average response time: 1 hour

About Iriome

Virtual Assistant & Customer Support Specialist with experience in high-demand environments such as aviation and retail. Skilled in delivering exceptional customer experiences, managing client communications, and resolving issues efficiently under pressure.

Proactive, detail-oriented, and highly adaptable, with strong problem-solving skills and the ability to handle multiple tasks remotely. Experienced in customer service, order management, and operational support, with a focus on improving client satisfaction and workflow efficiency.
E-commerce
Social Networks

  • Spanish

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Ryanair
    Flight attendant
    AVIATION AND AEROSPACE
    December 2023 - Today (2 years and 7 months)
    Palma de Mallorca, Spain
    Delivered high-level customer service in fast-paced, high-pressure environments
    Managed passenger inquiries, complaints, and conflict resolution effectively
    Ensured safety procedures while maintaining a positive customer experience
    Developed strong communication and problem-solving skills
    Worked with diverse international clients, adapting to different needs and expectations

    Transferable to: Remote customer support, crisis handling, client communication
    Resolución de conflictos Crisis management Time management
  • ZARA
    Sales assistant
    RETAIL (LARGE RETAILERS)
    October 2021 - August 2023 (1 year and 10 months)
    Madrid, Spain
    Provided customer support and assistance both in-store and during online order processes
    Managed transactions, returns, and customer inquiries efficiently
    Supported order preparation and logistics for e-commerce operations
    Maintained organization and workflow in high-demand environments

    Transferable to: E-commerce support, order management, virtual assistance
    customer service Stock management
  • ZARA
    Sales assistant
    RETAIL (LARGE RETAILERS)
    August 2018 - October 2020 (2 years and 2 months)
    Madrid, Spain
    Delivered consistent customer service and maintained client satisfaction
    Assisted with stock management and operational tasks
    Handled customer queries and problem resolution

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Education

  • BACHILLERATO CURSO TRIPULANTE DE CABINA
    BACHILLERATO CURSO TRIPULANTE DE CABINA
  • CARNET DE CONDUCIR TOMA DE DECISIONES
    YANÁLISIS
    CARNET DE CONDUCIR TOMA DE DECISIONES
Check out Iriome's education

Categories

  • Other