About Igar
ES:
Ayudo a las empresas a transformar IT en una función escalable, fiable y alineada con el negocio.
Más de 20 años de experiencia evolucionando desde ingeniería de software hasta roles de Head of IT, cubriendo delivery, operaciones de servicio y gobierno de plataformas.
Especializado en transformación IT a lo largo de todo el ciclo: build → run → optimize (ITIL4, DevOps, operaciones impulsadas por IA).
Impacto reciente:
• MTTR ↓30% y reducción de incidencias ↓25% mediante implantación de ITIL4
• Automatización con IA ampliando el control de calidad del 3% al 70%
• Ahorro de 300K€/año gracias a un asistente de IA (ROI x2)
Lidero equipos (20+), gestiono presupuestos de millones de euros y alineo IT con resultados de negocio medibles.
Disponible para liderazgo interino, programas de transformación o escalado operativo.
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ENG:
I help companies transform IT into a scalable, reliable, and business-aligned function.
20+ years evolving from software engineering to Head of IT roles, covering delivery, service operations, and platform governance.
I specialize in IT transformation across the full lifecycle: build → run → optimize (ITIL4, DevOps, AI-enabled operations).
Recent impact:
• MTTR ↓30% and incidents ↓25% through ITIL4 implementation
• AI-driven automation scaling quality monitoring from 3% to 70%
• €300K/year savings via AI assistant (2x ROI)
I lead teams (20+), manage €M budgets, and align IT with measurable business outcomes.
Available for interim leadership, transformation programs, or operational scaling.
English
Native or bilingual
Spanish
Native or bilingual
French
Fluent
Russian
Native or bilingual
Can work on-site
Castelldefels (up to 50km)
Experience
- Zurich Insurance Group Ltd ZurichES - BU | IT Platform Owner (CRM)June 2025 - Today (1 year)Barcelona, Spain• ● Manage €2.4M+ annual budget across CRM ecosystem (Salesforce, Genesys, platform evolution)• ● Strengthened platform resilience and compliance by implementing backup, monitoring, and GDPR-aligned data governance• ● Delivered AI assistant for 300+ agents, reducing AHT by 20% and improving FCR by 15%, generating €300K annual savings (~2x ROI)• ● Implemented AI-driven quality monitoring, scaling coverage from 3% manual to 70% automated across 2M+ calls/year• ● Positioned platform capabilities to support broader IT transformation in customer operations
- Zurich KlincHead of IT Service ManagementJune 2023 - June 2025 (2 years)Barcelona, Spain• ● Built and led a 20-member IT Service Management organization supporting 500+ users• ● Delivered full ITIL4 transformation, moving IT from ad-hoc to structured enterprise operations• ● Implemented end-to-end ITSM processes (Incident, Problem, Change, Request) and governance• ● Reduced MTTR by 30% and incident volume by 25%, significantly improving service stability• ● Introduced SLA/KPI frameworks enabling data-driven performance and accountability• ● Established strong alignment between IT and business, improving responsiveness and service quality
- Zurich KlincSenior Project & Release ManagerJuly 2022 - June 2023 (11 months)Barcelona, Spain• ● Led delivery of multi-channel SaaS platform across mobile, web, and backend systems• ● Implemented Release Train model, improving delivery predictability and release cadence• ● Reduced production incidents via structured release governance and quality controls• ● Accelerated time-to-production for critical fixes• ● Ensured audit compliance and traceability across all releases
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Education
- Bachelor of Engineering (B.Eng.)Concordia University2006Bachelor of Engineering (B.Eng.)
- AI for Leaders – Digital TransformationAI for Leaders – Digital Transformation