About Héctor
AI Consultant & Full-Stack Product Manager | Building up digital products through AI adoption, RAG architecture, and agile strategy.
- Strategic Execution: Driving AI-powered customer support and automated decision-making by balancing data-driven experimentation with stakeholder priorities.
- Engineering Foundation: Leveraging a strong background in Big Data and cloud infrastructure to architect reliable, scalable solutions.
- Agile Leadership & Organizational Transformation: Applying frameworks such as Scrum @ Scale and SAFe to promote organizational agility and drive data-based decision-making across teams.
- UX & Behavior-Driven Design: Using OKRs and design thinking to validate assumptions and align product development with user needs.
English
Native or bilingual
Spanish
Native or bilingual
Experience
- Stealth StartupFull-Stack Product Manager - AI & PlatformDIGITAL AND ITJanuary 2025 - Today (1 year and 7 months)Malaga, Spain• Building and scaling cross-platform digital products (SaaS, Mobile, Voice, Social) end-to-end: from technical and cloud development to UX/UI design, customer discovery, product strategy, and market-fit validation• Architected a production Multi-Agent System featuring debate logic, automated moderation, and semantic search. Optimized cost and latency ensuring reliability through evaluation harnesses and HITL observability.
- Schneider ElectricPrincipal Product ManagerENERGY AND UTILITIESJanuary 2024 - February 2025 (1 year and 1 month)Barcelona, Spain• Led the strategic execution of an AI-powered customer support agent, ensuring customer care agents can efficiently resolve issues while aligning with business goals and internal stakeholders’ priorities.• Delivered RAG architecture integration, leveraging historical data and documentation. I focused on balancing feedback and data-driven experimentation to drive productivity and customer satisfaction globally.
- Friday InsuranceProduct OwnerBANKING AND INSURANCEJanuary 2023 - September 2023 (8 months)Berlin, Germany• Led a cross-functional team of product designers and developers to maintain and enhance a customer portal and multiple claims funnels, optimizing internal processes and boosting customer satisfaction.• Collaborated with the team, applying design thinking principles to leverage user research for discovering and validating assumptions. Used OKRs framework to align product strategy with users needs.
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Education
- Bachelor's degreeUniversidad Politécnica de Madrid2016Bachelor's degree